Rep 2, IT Support-2

Job Description

Core Responsibilities

• Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of non-functioning equipment.
• Educates end users regarding computer and software operations, including basic how-to and best practices.
• Performs network troubleshooting. Makes recommendations on computer related needs.
• Provides assistance in moving and re-installing equipment when required.
• Assists with the development, implementation and maintenance of network file server backups and disaster recovery.
• Ensures complete and reliable security for sensitive data.
• Performs work in a timely manner and is responsive to users' needs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.