Repair Technician I

= Job Description Summary

The Repair Value Stream Technician is responsible for troubleshooting, repairing, upgrading, programming, testing, and documenting two-way radio communication equipment. This role supports final repair, quality validation, and shipment activities for communication technology supporting U.S. Federal Government customers.

= Main Responsibilities

=' Repair, upgrade, and program MSI two-way radios
= Set up, adjust, and operate test equipment according to established procedures
= Monitor equipment performance and conduct operational testing
= Document radio and device performance while validating test results
=u Troubleshoot and diagnose equipment issues using approved methods and procedures
= Collect and record serial numbers, model numbers, feature information, and test results
= Perform radio depot repair activities and hardware upgrades
> Clean and prepare equipment for final shipment
Follow repair processes, quality standards, and documentation requirements
< Expected Contributions (First 90 120 Days)
Complete training and become independently productive
= Support repair throughput goals and quality objectives
= Successfully perform troubleshooting and repair functions
= Maintain accurate repair and compliance documentation
> Contribute positively to team performance and customer satisfaction

Required Qualifications

< Associate Degree in Electrical Engineering Technology (EET), Electronics Engineering Technology (EE), or equivalent combination of education and experience
= Knowledge of two-way radio systems and RF communications
= Understanding of RF and electronics theory
> Experience using telecommunications test equipment such as:
Digital Volt Meters (DVMs)
Service Monitors
Watt Meters
= Proficiency with Windows-based applications
= Experience with Microsoft Excel and Google Docs
= Strong documentation and record-keeping skills
= Strong verbal and written communication skills
> Ability to work effectively in a team environment
=' Mechanical aptitude and ability to follow established procedures
= Experience troubleshooting, repairing, upgrading, programming, and testing electronic equipment

= Required Experience

=R 1 to 3 years of related experience OR
< Associate Degree in EE/EET with relevant technical experience

= Radio depot repair operations

=' Radio programming and upgrades
=u Troubleshooting and diagnostics
= Documentation and data collection
= Telecommunications and RF test equipment
= Windows operating systems and computer hardware

< Preferred Qualifications

=) Mechanically inclined with strong hands-on troubleshooting skills
= Cell phone repair experience
= Laptop or computer repair experience
= Familiarity with Client Solutions products
< Networking and computer hardware knowledge
> Knowledge of communication systems and RF technology

= Software Proficiency

= Security & Compliance

= Must be a U.S. Citizen
= Must be able to speak, read, and write English
= No additional security screening requirements identified

> Physical & Safety Requirements

< Ability to lift up to 25 pounds
Position is not considered safety-sensitive
= No company vehicle required
= No rental vehicle required

< Department Information
Department Function
< < Supports FTC services for U.S. Federal Government subscriber communication technology
Business Focus
= Two-way portable and mobile radio systems
= Conventional, trunked, and encrypted communication systems

= Training

= Training Duration: Approximately 2 Weeks to 1 Month
Goal: Achieve independent productivity and technical proficiency in repair processes, testing procedures, and documentation requirements
< Ideal Candidate Profile
< Associate Degree in EE/EET or equivalent technical experience
= Strong RF and electronics knowledge
= Experience repairing, programming, and troubleshooting two-way radios
> Experience using DVMs, Service Monitors, and Watt Meters
=' Mechanically inclined with strong troubleshooting abilities
= Detail-oriented and capable of maintaining accurate technical documentation
> Team-oriented with solid communication skills
< < U.S. Citizen with the ability to work onsite in Lanham, MD
= Ready to contribute quickly in a fast-paced repair and logistics