Job Summary:
We are seeking a hands-on, detail-oriented Lithium Battery Repair Technician to join our growing team. This role focuses on diagnosing and repairing warrantied lithium battery products, conducting firmware testing for quality control, and contributing to the continuous improvement of our returns and repair processes. The ideal candidate is technically inclined, organized, and committed to safety and precision in every repair.
Key Responsibilities:
Battery Repair & Diagnostics
- Inspect, diagnose, and repair lithium batteries returned under warranty
- Replace or refurbish defective components following internal repair protocols
- Ensure each repair meets company safety, quality, and performance standards
Firmware Testing & Quality Control
- Test batteries using specialized equipment and software to confirm firmware functionality
- Record and resolve firmware-related issues and report findings to the engineering team
- Conduct end-of-line testing to verify repair effectiveness and product readiness
Returns Processing & Continuous Improvement
- Assist in streamlining returns intake, assessment, and repair processes
- Identify common failure trends and contribute to root cause analysis
- Provide feedback for product improvements based on repair data
Tracking, Reporting & Documentation
- Log repair activities and product details into the tracking system for full traceability
- Maintain accurate records of repairs, firmware versions, part replacements, and test results
- Collaborate with customer service and logistics for coordinated reporting
Shipment Preparation
- Package repaired batteries safely and in compliance with HAZMAT shipping regulations
- Label and document repaired units for return shipment to customers or internal use
Qualifications:
- 1–3 years of experience in electronics or battery repair (preferred)
- Understanding of lithium battery systems and basic electronics troubleshooting
- Familiarity with firmware testing, diagnostic tools, and safety protocols
- Strong attention to detail and organizational skills
- Ability to interpret schematics, wiring diagrams, and repair documentation
- Basic computer proficiency (Excel, salesforce, fishbowl)
Working Conditions:
- Hands-on technical work in a repair lab or warehouse environment
- Requires regular handling of lithium batteries and electronic components
- Use of personal protective equipment (PPE) required for certain tasks
- Ability to lift and move up to 160 lbs with assistance and perform repetitive tasks
If you're a problem-solver who enjoys working with technology, values precision, and takes pride in delivering safe, reliable repairs, we’d love to have you on our team.