Representative I-Customer Service

JOBSUMMARY

The Service Representativeis responsible forproviding professionalassistanceto current customers by creating tickets about any issuesregardingfixing their windows.This position is part of a group responsible for direct customer technical support on the windows.

ESSENTIAL FUNCTIONS

• ComplywithCompanySafety Policies.

• Regular attendance,timelinessand scheduling flexibility.

• Provide safety leadership in promoting and creating azero-injurysafety culture.

• Answer inboundcustomerscallsfrom current customers.

• Assist customers by creating tickets to send a service tech to fix an issue with the product.

• Resolvecustomer discrepancies by proactively offering resolutions.

• Build rapport with current customers.

• Gather and prepare documentationregardingproduct failure.

• Educate customers on product foroptimalunderstanding.

• Escalate customer complaints. 

• Special projects and otherduties asassigned.

KNOWLEDGE,SKILLSANDABILITIES

The employee should hold the following abilities:

• Mustpossessstrong communicationand organizational skills.

• Must be able to work well in a team environment.

• Ability to work well with people at all levels.

• Must have strong leadership skills andabilityto professionally lead associates by example.

• Ability to change or adapt work practices, priorities, or procedures.

• Ability to think and take constructive action in work-related matters.

• Must have the ability to multi-task.

• Must be able to work independently and use good judgment.

• Ability tomaintainattention to detail.

• Ability to handle confidential information.

• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.

EDUCATIONAND/OR EXPERIENCE

The employee should have the following:

• Computer and software experience.

• Must have great organization,communicationsand time management skills.

ESSENTIAL PHYSICAL REQUIREMENTS/WORKENVIRONMENT

The employee shouldpossessthe ability to:

• Prolong sitting or instationaryposition.

• Wear all required personal protective equipment (hearing,visionand hardhat protection).

• Ability to move or traverse about the facilities.

• Must be able to ascend/descend stairs or ladders.

• Ability to work around dust, chemicals, and other substances, and in various environmental conditions.

• Exposure to external and internal temperature fluctuations.

• Exposure to sounds or noise levels thatmaybeuncomfortable.

• Ability to stand for up to 12 hours performing shift work or in a stationary position.

• Perform repetitive movements.

• Bend or twist.

• Wear all required personal protective equipment.

• Work in constant noise levels above 85decibels.

• Handle,controlor feel objects,toolsor controls.

• Able to lift/move up to 50 pounds.