Responsibilities:
- Responsible for assisting all patrons with general information.
- Responsible for promoting exceptional customer service.
- Responsible for promoting membership into the Players Club.
- Responsible for educating patrons on the Players Club benefits.
- Responsible for maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping.
- Responsible for the issuance of information desired to be distributed.
- Responsible for coupons and promotions on property.
- Responsible for making public announcements or special announcements.
- Responsible for direct mail inquiries to include updating patrons account information and related duties.
- Responsible for taking Jackpot Photo's and filling out the proper documentation for publicity.
- Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.
- Assists with the resolution of player complaints and problems.
- Assists with promotional item implementation, distribution, and redemption.
- Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
- Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
- Must be able to stand and walk for prolong periods of time (7+ hours).
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
Work Environment:
The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.
Additional Benefits:
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
Target Salary Range:
Hourly $15.00
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.