Reservation Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service ensuring a smooth booking experience.

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
• Accurately record all required reservation information in our Property Management System
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property.
• Collaborate with other departments to ensure guest requests and special requirements are met
• Handle changes, cancellations, and special requests with a customer-centric approach
• Maintain up-to-date knowledge of room availability, rates, and promotional offers
• Assist in resolving customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required.
• Flexibility to work various shifts, as required

Additional Information