Reservation and Call Center Coordinator Position Type: Full- Time Compensation: $18.00- $19.00hour About Mount Vernon Mount Vernon, the former home of George and Martha Washington, is owned and maintained by the Mount Vernon Ladies’ Association of the Union, the oldest national historic preservation organization in the United States. Founded in 1853 by Ann Pamela Cunningham, the Mount Vernon Ladies’ Association pioneered the preservation of a historic American site for future generations. Today, the Association works to preserve, restore, and manage the Mount Vernon estate to the highest standards while educating visitors and people around the world about the life and legacies of George Washington. Position Summary The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernon’s one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences, engaging public programs, and online resources, we expand each learner’s understanding of, and appreciation for, our nation’s Founding Father and the world in which he lived. The Guest Services Department facilitates guest access to, and use of, the state. Guest Services manages ticketing operations, group reservations, the estate-wide Call Center, shuttle services, wharf operations, use of the Ford Orientation Center, the Donald W. Reynolds Museum and Education Center, and other guest amenities/services. Essential Duties The Call Center functions as a cohesive team to book and process a high volume of domestic and international group visits to Mount Vernon for tour companies and vendors, school and youth groups, as well as visits for families and individuals. The team serves as the Call Center and the voice of Mount Vernon, providing personalized customer service and responding to a wide array of questions, managing requests, and providing solutions.
Required Qualifications
Special Requirements Must be able to work a flexible schedule to include holidays, weekends, and nights as programs and Estate hours require. Benefits
Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics. |
| Location | Mount Vernon, Virginia |
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