Reservations Assistant

About Us

Bocatti Experience provides hospitality and event-related services with a focus on customer satisfaction, organization, and memorable guest experiences.

Position Overview

We are looking for a friendly and organized Reservations Assistant to join our team in Miami. The ideal candidate will help manage reservation requests, communicate with customers, maintain booking information, and provide administrative support to ensure a smooth reservation process.

Responsibilities

• Respond to incoming phone calls, emails, and reservation inquiries.
• Assist customers with booking requests and availability questions.
• Record, update, and maintain accurate reservation information.
• Confirm booking details and communicate relevant information to customers.
• Assist with reservation changes, cancellations, and special requests.
• Maintain organized customer records and booking schedules.
• Provide professional and courteous customer service.
• Support daily administrative tasks related to reservations and guest services.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and scheduling systems.
• Excellent organizational and time-management abilities.
• Attention to detail and ability to manage multiple requests.
• Professional attitude and willingness to learn.

Schedule & Compensation

• Full-time position.
• Suggested pay: $16.00-$23.00 per hour.
• On-the-job training provided.
• Opportunities for career growth and development.