Reservations Coordinator

WHY WORK AT JAY PEAK?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET

• $18/50/hr
• Paid Vacation & Sick Time
• Paid Maternity & Parental Leave
• Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

SUMMARY

The Reservations Coordinator receives incoming calls and coordinates required reservations, informing guests of booking policies. Responds to email inquiries, communicates, manages and maintains reservation segments for 3rd party extra-nets, corporate, wedding and other call-in group business for Jay Peak (this includes all FIT business requiring set up, invoicing and payment process's). The Reservations Coordinator is responsible for all sports related callin blocks to include coordination with team leaders regarding rates & room counts - maintaining weekly inventory and individual deposits for team reservations. Additionally, maintaining weekly reporting and accounting processes for ice time allocations, as well as supporting the departmental activity and online fulfillment sales of Resort gift cards and amenity reservations as necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Answers incoming calls for lodging guest reservations inquiries as needed.
• Set up, manage & provide relevant reporting for team blocks & rooms for call-in reservations.
• Provide sport policy and rate documents to team leaders.
• Keep accurate records of room counts for teams.
• Release unpicked up rooms at designated timelines on daily/weekly basis as required.
• Maintain accounts & email confirmations to team members at designated 14 day timelines.
• Maintain reports for teams, room nights, pick-ups and drops.
• Maintain weekly accounting for Ice Time.
• Maintaining Operator or Group payments and finalizing invoices once complete.
• Assist guests in best understanding the Resort's various lodging accommodations, packaging options available & on property amenities.
• Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
• Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
• Maintain current knowledge of lodging specials, sell rates & Resort events.
• Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
• Maximize potential room revenue by following specified selling guidelines.
• Maintain fulfillment requirements by assisting agents to fulfill Move Up card online sales.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

• Ability to use Microsoft office to include Excel, Word and email
• Ability to work within software's provided - Sirius, Inntopia, and Maestro

OTHER QUALIFICATIONS

• Professional customer service/communication skills & telephone etiquette.
• Ability to retain and explain details patiently to callers.
• Ability to learn and work with GDS Providers and Operators
• Must be willing to adapt to constant changes in a fast-paced environment.
• Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).
• Sales skills and good customer service manner.
• Bilingual English/French- desirable but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to sit and use hands to finger, handle or feel and occasionally required to sit and walk. The employee must occasionally lift and/or move up to 10 pounds. Special vision requirements of this job include color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.