ABOUT THE ROLE We are looking for a Reservations Manager for a luxury resort in Montana. This leadership role oversees day-to-day Reservations operations, drives revenue performance, and ensures every guest and caller receives a personalized, seamless experience. The Reservations Manager will partner closely with the commercial team and play an active role in maximizing booking conversion and overall reservation quality.
WHAT YOU'LL DO
Oversee the full daily Reservations operation, ensuring all reservations, correspondence, and guest requests are handled accurately and efficiently
Ensure every interaction reflects the resort's luxury service standards, delivering a personalised and professional experience
Conduct regular quality audits and spot checks to ensure SOP compliance and service consistency
Manage third-party reservation channels, ensuring rates, inventory, and availability are always accurate
Drive revenue through upselling, cross-selling, and effective conversion techniques
Partner with Revenue Management and Sales and Marketing to monitor demand, booking trends, and identify revenue opportunities
Oversee escalated reservations, VIP arrangements, and special requests with timely follow-through
Ensure no-show and late-cancellation policies are reviewed and applied accurately
Analyze departmental performance, prepare reports, and develop action plans for continuous improvement
Lead, coach, mentor, and develop the Reservations team to achieve high performance and guest engagement
WHAT YOU BRING
Minimum 5 years of progressive reservations experience in hospitality, including at least 2 years in a management role
Previous experience in a five-star hotel or resort environment
Strong commercial awareness with a demonstrated ability to drive revenue
Advanced proficiency in Opera PMS and reservations-related systems
Exceptional interpersonal and communication skills with the ability to build strong relationships with guests, colleagues, and third parties
Strong analytical and problem-solving skills with the ability to translate data into actionable improvements
Flexible availability including weekends and holidays
Must have valid US work authorization
WHAT'S OFFERED
USD $80,000 - $90,000 per year
Housing allowance of USD $1,000 per month
Relocation assistance of USD $3,000
Medical insurance with 80% of premium paid by employer
Dental, vision, and life insurance with 100% of premium paid by employer
401(k) with employer matching
25 days paid time off
Complimentary ski pass or fitness pass (winter season, subject to availability)
Complimentary transportation and meals on shift
Discounted stays at partner luxury properties worldwide
Numbers & Facts
Location
Big Sky, Montana
Skills
Analysis Skillsunmatched
Auditingunmatched
Coachingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Sellingunmatched
Fitnessunmatched
Follow Throughunmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Marketingunmatched
Mentoringunmatched
Performance Analysisunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Revenue Managementunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Time Managementunmatched
Trend Analysisunmatched
Up-Sellingunmatched
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