Campaigns, Check Processing, English Language, Finance, Identify Issues, Operations, Revenue Growth, Revenue Management, Schedule Development, Standup Meetings, Strategic Planning, Team Building
LOCATION
Key West, Florida
POSTED
9 days ago
The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the reservations team, revenue management, and other departments, driving strategic initiatives and maintaining high service standards.<\/span><\/span><\/span> <\/div>
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Lead daily stand -up meetings with agents to address questions, discuss incentives, and allocate tasks.<\/span> <\/span><\/span><\/li>
Monitor all V.I.P.'s, special guests and requests.<\/span> <\/span><\/span><\/li>
Process travel agent checks, manage campaigns, and troubleshoot rate codes.<\/span> <\/span><\/span><\/li>
Handle escalated calls and oversee reservation systems.<\/span> <\/span><\/span><\/li>
Assist with finance updates and conduct test calls.<\/span> <\/span><\/span><\/li>
Review team goals and update incentive files.<\/span> <\/span><\/span><\/li><\/ul>
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Requirements<\/h3>
Education and Experience: <\/span> <\/span><\/span><\/div>
A<\/span><\/span> <\/span><\/span><\/span>4 -year hospitality degree and at least 3 years of related experience in hospitality.<\/span><\/span><\/b> <\/span><\/span><\/li>
Advanced English is required.<\/span> <\/span><\/span><\/li>
Opera Experience preferred.<\/span> <\/span><\/span><\/li>
Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada.<\/b><\/span><\/span> <\/b><\/span><\/span><\/span>The limitation to Mexican and Canadian nationals<\/span><\/b><\/span> is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.<\/span><\/span> <\/b><\/span><\/span><\/li><\/ul>
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Benefits<\/h3>
TN Visa provided <\/span> <\/span><\/span><\/span><\/li>