The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the reservations team, revenue management, and other departments, driving strategic initiatives and maintaining high service standards.
- Lead daily stand-up meetings with agents to address questions, discuss incentives, and allocate tasks.
- Monitor all V.I.P.'s, special guests and requests.
- Process travel agent checks, manage campaigns, and troubleshoot rate codes.
- Handle escalated calls and oversee reservation systems.
- Evaluate agent calls, audit reservations, monitor inbox, and manage schedules.
- Assist with finance updates and conduct test calls.
- Review team goals and update incentive files.
Requirements
- Education and Experience: A 4-year hospitality degree and at least 3 years of related experience in hospitality.
- Advanced English is required.
- Opera Experience preferred.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
Benefits
- TN Visa provided.
- 60,000-65,000 USD Annual Gross Income. Plus 15% bonus.
- Flight from home city to USA.
- Vacation and PTO after 1 year.
- 401(K) Company Match after 6 months.