Residence Manager

This position plays a key role in maintaining clear and timely communication with homeowners, the Board of Directors, Rosewood corporate leadership, and external partners. With a strong focus on execution, organization, and responsiveness, the Residence Manager contributes to delivering a seamless and high-quality residential experience.

About Rosewood Residences Lido Key

Rosewood Residences Lido Key is set along three and a half miles of pristine beachfront and comprises 65 exclusive residences ranging from 3,000 to 5,000 square feet, each offering sweeping ocean views. Amenities include a 24-hour Technogym-equipped fitness center, spa facilities, two swimming pools, six guest suites, a restaurant with bar and lounge, outdoor terrace garden with firepit, sports bar, game room, private cinema, and children's playroom.

The Residence Manager will support the GM and a team of approximately 42 associates dedicated to delivering a highly personalized, elevated residential lifestyle experience.

Fundamental Duties

• Coordination and execution of hiring, onboarding, training, and systems implementation for associates.
• Execute procurement for all operating equipment, systems, and supplies, ensuring alignment with brand standards, operational needs, and approved budgets.
• Manage and process payroll in a timely and accurate manner.
• Serve as the primary day-to-day support for the front desk team, housekeeping, valet, and porters.
• Manage and oversee six guest rooms, ensuring readiness and compliance with brand standards.
• Engage proactively with homeowners to assess satisfaction, gather insights, and identify opportunities to enhance service delivery and community experience.
• Coordinate and follow up on homeowner requests to ensure prompt and effective resolution.
• Continuously evaluate operational team performance, providing coaching, guidance, and corrective action as required to uphold service standards.
• Conduct regular operational walkthroughs with F&B, Engineering, Housekeeping and back of the house to ensure impeccable maintenance standards and effective preventative maintenance programs.
• Assist in planning and executing community events to ensure a seamless and engaging resident experience.
• Ensure that all operating processes and systems are in place to maintain consistency, accountability, and long-term operational excellence.
• Support General Manager on primary operational matters related to Human Resources, Accounting, Housekeeping, Maintenance, and shared services.
• Work closely with third-party vendors supporting HOA administration, compliance, billing, and financial reporting, ensuring accuracy, transparency, and adherence to governing documents.
• Ensure the proper collection of assessments and dues by assisting with process oversight, monitoring payment trends, and coordinating with the finance team and external partners as needed.
• Assist in identifying and addressing building, service, and operational issues, monitoring matters and appropriate solutions to support continuous improvement and asset protection.
• Help implement and maintain established standards related to life safety, security, privacy, and the protection of owner identity.
• Maintain accurate and confidential records of owners and community information, including owner profiles, parking and storage assignments, assessments, and resident communications.
• Ensure adherence to all applicable policies, procedures, governing documents, and brand standards, escalating compliance concerns when necessary.

Key Responsibilities

Operational Support & Leadership Execution

• Support the General Manager in overseeing daily residential operations and ensuring the smooth execution of all on-site functions.
• Reinforce Rosewood's culture, values, and service philosophy across residential team through consistent day-to-day execution.
• Lead and coordinate residential projects and initiatives from planning through completion, ensuring alignment with service standards
• Support the adaptation and implementation of operational practices specific to standalone residential communities.

Financial & Administrative Support

• Assist in monitoring operating budgets, HOA financials, forecasts, and variance reporting.
• Support the preparation of monthly financial summaries and reports for review by the General Manager and corporate leadership.
• Assist with tracking capital projects, reserve planning inputs, and refurbishment initiatives.
• Coordinate with vendors and support procurement and contract administration processes, ensuring cost efficiency and service quality.

Governance & Board Support

• Serve as a key support resource to the General Manager with Board of Directors communications and reporting.
• Assist in preparing board materials, presentations, and operational updates.
• Support compliance with governing documents, policies, and management agreements.
• Help facilitate consistent application of community rules, architectural guidelines, and resident standards, escalating issues as appropriate.
• Maintain professional communication with homeowners regarding community standards, entitlements, and procedures.

Residential Operations & Service Delivery

• Support oversight of different areas to ensure service delivery aligns with brand standards.
• Conduct regular property walkthroughs and assist in monitoring maintenance, cleanliness, and overall condition of residences and guest rooms.
• Coordinate with internal teams and corporate partners on operational initiatives and continuous improvement efforts.
• Promote a consistent, high-touch residential experience focused on responsiveness and attention to detail.

Talent & Culture Support

• Support the General Manager and department leaders with recruitment, onboarding, training, and performance tracking.
• Help reinforce a positive and service-driven culture aligned with Rosewood values.
• Assist in coordinating training initiatives and ongoing team development.
• Support compliance with HR policies, labor regulations, and company standards.

Risk, Safety & Incident Support

• Serve as a support contact for incident reporting and emergency response coordination.
• Assist in maintaining emergency preparedness plans and ensuring team awareness of procedures.
• Support compliance with safety, security, and privacy standards across the property.
• Escalate critical issues promptly to the General Manager and appropriate partners.

Community & Brand Support

• Support the General Manager in acting as a representative of the Rosewood brand within the residential community.
• Assist in coordinating resident engagement activities and lifestyle programming.
• Maintain professional relationships with homeowners and support day-to-day communication.
• Support coordination with corporate teams on resident programs and brand initiatives.

Critical Skills & Qualifications

Personal Attributes

• Strong interpersonal skills with the ability to engage respectfully and professionally with high-net-worth residents.
• High emotional intelligence and the ability to respond calmly and thoughtfully in daily interactions.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and follow-through.
• Ability to maintain confidentiality and professionalism at all times.
• Service-oriented mindset with a focus on responsiveness and execution.
• Collaborative approach, supporting leadership as a reliable operational partner.

Required Competencies

• Proven executive leadership with strong strategic, financial, and operational acumen.
• Stakeholder management skills across owners, boards, and corporate leadership.
• Strong financial literacy, including HOA and capital planning experience.
• Crisis leadership capability and sound decision-making.

Education & Experience

• Bachelor's degree in Business Administration, Hospitality, Property Management, or related field; equivalent experience considered.
• Minimum of three (3) years of experience in luxury hospitality, branded residences, private clubs, or high-end residential operations.
• Prior experience working with homeowner associations and boards of directors.
• Pre-opening and Food & Beverage oversight experience preferred.
• Fluency in English required; Spanish preferred.
• CAM license preferred.