PROGRAM: Domestic Violence Services - Passage House
STATUS: Part-Time
FLSA DESIGNATION: Non-Exempt
REPORTS TO: Residential Manager
DEGREE: High School or GED
EXPERIENCE: None Required
WAGE: $17.52 per hour
DEGREE: Associates Degree in Human Services preferred. High School diploma (or GED) required
POSITION OVERVIEW:
The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).
QUALIFICATIONS/EXPERIENCE:
Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace
JOB RESPONSIBILITIES:
- Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action
- Answers calls from general public requesting information in a polite and welcoming manner
- Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
- Respects client confidentiality
- Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
- Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
- Maintains contact with Shelter clients; provides brief emotional support, as needed.
- Refers clients to social work staff for counseling issues
- Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
- Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval
- Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
- Participates actively in ongoing professional development
- Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Ability to work in a crisis intervention setting
- Job performed in a shelter/residential setting
- Occasional lifting (15 pounds or less)
- Occasional standing/sitting
- Moderate stress
- Occasional PC/computer work
AGENCY EXPECTATIONS:
- Attends and participates in appropriate Agency staff trainings and meetings
- Advocates for cultural diversity/sensitivity as appropriate