Resident Property Associate

Client Overview:
Our client is a privately held real estate ownership, development, and property management company that oversees residential communities throughout the New York City metropolitan area. The company is committed to delivering high-quality property management and resident services, with a focus on operational excellence, community building, and exceptional customer experiences. This company takes pride in a collaborative, service-driven culture and a commitment to maintaining best-in-class residential properties. They are currently expanding and looking to add a Resident Property Associate to their team.

Salary/Hourly Rate:
$24/hr (Temp)
$55k - $60k (Perm)

Position Overview:
The Resident Property Associate serves as the primary point of contact for residents, delivering exceptional customer service and ensuring a positive living experience from move-in through move-out. The Resident Property Associate is responsible for responding to resident inquiries, coordinating with property management and maintenance teams to resolve concerns, overseeing move-in and move-out processes, and conducting follow-up on maintenance requests to ensure resident satisfaction. The ideal candidate for the Resident Property Associate position is highly organized, service-oriented, and proactive, with strong communication and problem-solving skills. This position plays a key role in maintaining resident relationships, supporting daily property operations, and ensuring a seamless resident experience within the community. The schedule is from 9:00am to 5:00/5:30 pm.

Responsibilities of the Resident Property Associate:

• Resident Communication & Support:
  • Serve as the primary point of contact for residents, responding to inquiries and resolving concerns via phone, email, portal, and in person.
  • Coordinate with internal teams to address resident needs, provide updates, and ensure timely follow-through.
  • Maintain accurate records of resident interactions and escalate complex or recurring issues as needed.
• Move-In & Move-Out Coordination:
  • Guide residents through move-in and move-out processes, including scheduling, documentation, inspections, and building procedures.
  • Ensure all required paperwork, access items, and resident obligations are completed accurately and on time.
  • Conduct post move-in check-ins and support smooth account closeouts.
• Work Order Follow-Up:
  • Follow up with residents after maintenance requests to confirm issues have been resolved and satisfaction has been achieved.
  • Document outcomes, coordinate additional action for unresolved concerns, and identify recurring service trends.
  • Escalate ongoing issues and partner with property leadership to improve resident experience and service quality.

Required Experience/Skills for the Resident Property Associate:

• Minimum of 1 year of experience in customer service, hospitality, residential property management, or a comparable resident-facing environment

Preferred Experience/Skills for the Resident Property Associate:

• Excellent communication and customer service skills, with the ability to build positive relationships with residents and team members.
• Strong problem-solving, organization, and follow-through skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience using property management or work order systems.
• Ability to handle confidential information with discretion and exercise sound judgment.
• Collaborative team player who can also work independently and manage multiple priorities.

Education Requirements:

• A college degree is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 411079