Job Description: Seeking an experienced engineering professional to serve as the primary communication link between the customer plant and manufacturing facility, supporting product quality, containment, and non-conformance resolution. This role requires strong technical, organizational, communication, and computer skills to verify suspect product, coordinate corrective activities, maintain customer relationships, and provide on-site support.
Key Responsibilities:
Serve as the communication link between the customer plant and manufacturing facility while residing at the customer facility.
Re-verify parts within the computer system and verify all suspect product.
Perform first-level analysis of product non-conformances.
Maintain product test equipment and provide technical support and system understanding.
Expedite non-conforming material back to the manufacturing facility the same day.
Input data into the Incident Reporting System (IRS).
Conduct and coordinate initial 24-hour containment and additional containment activities as required.
Participate as an integral member of response teams.
Write weekly trip reports documenting activity and findings.
Monitor and negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide and coordinate special event activities.
Develop strong customer relationships within the plant to improve product quality and support business retention and growth.
Utilize Excel, Word, email, and other computer applications to support daily responsibilities.
Benefits: Medical, Dental, Vision, PTO & 401K
#LI-MF2
#INDOEM
Numbers & Facts
Location
Flint, MI
Skills
Analysis Skillsunmatched
Business Growthunmatched
Computer Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Data Entryunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Equipment Maintenance/Repairunmatched
Event Managementunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Product Supportunmatched
Product Testingunmatched
Project Portfolio Management (PPM)unmatched
Quality Engineeringunmatched
Quality Managementunmatched
Reporting Skillsunmatched
Sales Managementunmatched
Technical Supportunmatched
Test Equipmentunmatched
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