Resident Services Associate

Responsibilities

• Greet residents and guests in a professional and welcoming manner
• Manage package receiving, logging, and notification
• Handle resident inquiries, requests, and service recovery
• Maintain accurate logs and front desk records
• Coordinate with building staff and management as needed
• Maintain a clean, organized, and professional lobby environment
• Enforce building access policies and visitor procedures

Requirements

• Prior experience in hospitality, front desk, concierge, or customer-facing roles preferred
• Professional appearance and strong communication skills
• Reliable and punctual with consistent availability
• Ability to stand for extended periods and remain attentive throughout the shift
• Must be authorized to work in the United States

Stratton Amenities is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants