Resident Services Coordinator 

Location: On-site | Harlem
Reports to: Assistant Community Manager
The US base salary range for this full-time position is $22-24/hr plus discretionary bonus

Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.

The Rangel campus is a diverse residential community comprising of 984 units spread across 8 buildings, all of which are fourteen-story high-rise elevator buildings, each equipped with two elevators. A day-care, senior center, community center and storage are attached to Building 8. Building 6 contains one community 5,502 sq ft community space that is currently vacant. The property also includes 226 surface parking spaces, one outdoor refuse collection area, three children's play areas, and open paved and landscaped spaces. Four commercial spaces are also attached to one of the high-rise buildings. This site will be undergoing substantial rehabilitation under the NYCHA PACT Program including renovations to the grounds, substantial elevator rehabilitation, and each individual apartment receiving full remediation and renovation.

Key Responsibilities

Resident Relations & Customer Service

• Serve as a primary point of contact for residents, ensuring a professional, responsive, and positive experience.
• Coordinate and resolve resident inquiries and service requests promptly.
• Manage resident communication through platforms such as BuildingLink, Hello Alfred, and others.

Leasing & Administrative Support

• Assist with lease renewals, track expirations, and prepare related notices and documentation.
• Support rent collection efforts and follow up on resident questions regarding balances and payments.
• Maintain accurate tenant records, reporting, and documentation within Yardi.
• Prepare correspondence, notices, and administrative materials as needed.

Operational Support

• Assist the Resident Services Manager and Resident Services Director in daily operational and administrative tasks.
• Help monitor deadlines, ensure follow‑through on tasks, and contribute to smooth property operations across the portfolio.

Key Competencies

• Strong initiative and problem‑solving abilities
• Excellent organizational and time‑management skills
• Clear and professional written and verbal communication
• Customer‑focused mindset with the ability to multitask effectively
• Strong sense of urgency and accountability

Education

• High School Diploma or equivalent required

Experience

• 1+ years of experience in multifamily residential property management or a related field
• Proficiency with Yardi required
• Experience using resident communication platforms (e.g., Hello Alfred, BuildingLink, RentCafe)
• Strong working knowledge of Microsoft Office and Outlook
• Solid understanding of resident relations and service‑oriented operations

Additional Qualifications

• Strong administrative accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Professional presence and a solutions‑oriented approach

Compensation & Benefits

Perks & Benefits:  

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.  

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.  

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.  

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.  

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.  

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.  

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.  

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.  

Benefits offerings and employee contributions may vary by plan and are subject to change