Resident Services Coordinator

Responsibilities:

Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sites

• Develop relationships with local service providers to provide access to education, services and programs for residents.

• Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.

• Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.

• Establish rapport with residents and encourage participation to plan and carry out site activities and community events.

• Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.

• Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include:

• Meals-on-wheels

• Transportation

• Home health aides

• Homemakers

• Financial assistance

• Counseling

• Preventive health screening and other needed services

• Connects residents to state and/or local service providers that residents can contact for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance), Develop a comprehensive understanding of residents' needs (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.

• Surveys and evaluates resident strengths and needs to identify priority of needs in the provision of appropriate information, referral, follow up and to capture resident input on service preferences.

• Plan and coordinate recreational, cultural and social activities in coordination with Property and Asset Management staff and residents, as needed

• Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services

• Multitask, coordinate day-to-day activities and work with the community manager, independently or from a team based approach

• Directly oversee volunteers and contract service providers work. Responsibilities include training volunteers, planning assigning and directing work, addressing complaints and resolving problems

Connect residents to existing local community services and self-improvement opportunities

• Implement priority programs and essential activities through partnerships with other community based service providers/organizations
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents
• Meet with local parish and community representatives to engage local support for CCHS' affordable housing programs and services.
• Provide social services coordination per the requirements of the applicable funding sources including (but not limited to) HUD 202, USDA RD or State Department of Commerce or other affordable housing funding programs.
• Support Diocesan efforts to promote a larger Social Justice agenda for the Diocese, specifically as it relates to CCHS' Mission, Vision and Values.
• Refer CCHS residents to appropriate local service agencies based on needs of the resident.

Documentation and record keeping of onsite resident activities to be used in report and measurement of program outcomes and to the effectiveness of agency programs.

• Utilize database to track all program activities at each site.
• Maintains orderly and accurate program files (paper and electronic), and record keeping/reporting.
• Ensure that documentation progress notes and reports are accurate and on time

Valued Skills and Abilities

• Ability to develop effective working partnerships with various types of community groups and institutions
• Function effectively in an environment with diverse cultures, multiple perspectives and competing needs
• Demonstrate a commitment to recognize residents' knowledge and experience as a valuable resource
• Motivate individuals to actively participate in services
• Ability to effectively facilitate meetings and community gatherings
• Ability to work independently and as part of a team
• Demonstrated ability to establish trusting, confidential relationships
• Proven ability to work with diverse groups in cooperative problem-solving and consensus building
• Possesses an equity-mindedness and collaborative approach and style with respect for diversity

Perform other duties as assigned

• Report to the Resident Services Associate Director in matters involving housing operations or property management at CCHS housing sites.
• Performs other duties as required and related generally to the above job description
• Works from a team-based approach that may include staff and agency meetings to complete the goals and Mission of Catholic Charities Housing Services Resident Services Program and overall agency goals.

Job Requirements:

The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time.

Non-Physical Requirements:

Education

• Associates degree or some college education from an accredited college or university in Social Welfare, Human Services, Counseling, Administration or closely related field
• Combination of education and/or experience may compensate for education requirement
• Bachelor's degree in social services, Education, Psychology, Sociology, Human Services or related field, preferred.

Experience

• 2 years' experience in nonprofit or public social/human services, counseling or community relations work preferred

Special Skills

• Knowledge of social services programs, service delivery networks and affordable housing programs
• Computer skills including knowledge of spreadsheets, word processing, e-mail, internet access and specialized housing applications
• Excellent problem solving and analytical skills
• High level of self-motivation and willingness to work in a team setting, including a high level of ability to work independently
• Excellent written and oral communications skills
• Bilingual (English/Spanish) required

Licensure, Registration, Certification

• Valid Washington State driver's license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities' liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Wage Range: $23 - $27 hr, based on experience.

Work Schedule: Monday to Friday 8am - 5pm; plus flexibility for after hour events.

Work Location: Royal City, WA

Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.