Resident Services Manager

Job Overview:

As a Residential Services Manager, you’llbe responsible for providing high level support to management in the overall operations of Community Association business and delivering exceptional customer service to owners, residents, clients and vendors. Oversee projects and staff associated with management of property.

Your Responsibilities:

• Regular attendance and punctuality are essential functions for the role
• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in timely fashion
• Work closely with management on budget preparation, general financial management and recordkeeping for Association
• Prepare bids and oversee process for designated projects
• Conduct regular inspections of site for designated areas
• Oversee large projects in designated areas including vendor selection and negotiation, establishing timelines, managing budget
• Hire, evaluate and train on-site staff, whether via contract, Association or contract
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Work closely with Association and In House counsel on collection matters and monitor maintenance fee accounts
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Maintain the annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, as needed and required.
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.

Skills & Qualifications:

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Experience management staff directly or indirectly, a plus
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements:

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, including evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:$90,000.00 - $100,000.00 annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.