Resident Services Manager

Make a Meaningful Impact Through Leadership - Temporary

Are you a compassionate, experienced leader passionate about supportive housing, social services, and helping individuals build more stable, independent lives?

We're seeking a Resident Services Manager to join a mission-driven organization dedicated to supporting individuals transitioning from homelessness into permanent housing.

In this rewarding leadership role, you'll oversee resident services teams across three supportive housing locations, guide innovative programs, and help create lasting, positive change in the lives of vulnerable community members.

What You'll Do

• Lead, mentor, and support multidisciplinary resident services teams across three housing sites.

• Oversee case management, resident programming, and housing stability initiatives.

• Provide guidance on crisis intervention, behavioral health challenges, and complex resident needs.

• Develop and implement programs rooted in Housing First, Harm Reduction, and trauma-informed care.

• Collaborate with housing operations teams and community partners to connect residents with essential resources.

• Manage program budgets, reporting, quality assurance, and contract compliance.

• Foster a collaborative, inclusive, and supportive environment for staff and residents.

What We're Looking For

• Bachelor's degree in Social Work, Psychology, Behavioral Science, or a related field, or 6 years of relevant experience.

• At least 4 years of experience working with individuals experiencing homelessness or in supportive housing settings.

• Minimum 2 years of supervisory experience.

• Strong understanding of Housing First, Harm Reduction, and trauma-informed care.

• Experience managing programs, developing services, and supporting individuals with behavioral health challenges.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Master's degree in Social Work or a related field preferred; LCSW, MFT, or LPCC credentials are highly desirable.

• Bilingual skills are a plus.

Ready to Lead With Purpose?

If you're an experienced social services professional who thrives on developing teams, strengthening programs, and making a meaningful difference in your community, we'd love to hear from you.

Apply today to learn more about this opportunity to lead, inspire, and create lasting impact in San Francisco.