Resident Services Specialist

Job Title: Welcome Center Associate

Department: Residential

Reports to: Welcome Center Manager

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

Job Summary:

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Welcome Center Associate to deliver exceptional service and provide community infomation to prospective homebuyers. Weekends required.

Key Responsibilities:

Greet residents and guests warmly, providing a welcoming and professional front desk experience.

• Greet guests, offer hospitality and create rapport with prospects, realtors, sales associates and residents.
• Deliver detailed community presentations to prospective home buyers, realtors and home builder representatives.
• Capture prospect profile and contact information and enter in database for instant communication to on-site builders/sales centers.
• Consistently keep up to date with local information, attractions, events, etc.
• Assist with various marketing efforts such as website updates, e-blasts and social media posts.
• Assist in the setup and eexecution of marketing and realtor events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Report incidents or accidents promptly to management.

Qualifications:

• High school diploma or equivalent.
• 3+ year of customer service experience, ideally in hospitality, recreation or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.

Work Environment & Physical Demands:

• Frequent standing, walking, bending, and lifting.
• Indoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.
• Flexible schedule required, including evenings, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.