Job Description
Resident Stability & Compliance Coordinator
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a local housing organization seeking a Resident Stability & Compliance Coordinator for an immediate contract opportunity in Cincinnati, Ohio. This position focuses on supporting residents with delinquent accounts, coordinating repayment solutions, and working closely with Property Management to improve rent collection outcomes while promoting housing stability.
The ideal candidate is organized, compassionate, and detail-oriented, with strong communication and problem-solving skills. This role requires the ability to navigate sensitive financial conversations, maintain accurate records, and balance resident support with established compliance requirements.
Responsibilities
Identify residents with delinquent rental accounts who do not have active repayment agreements.
Conduct timely follow-up with residents regarding outstanding balances.
Communicate with residents through phone calls, emails, written correspondence, and in-person visits.
Work with residents to identify financial barriers and develop appropriate payment solutions.
Assist with rent adjustments, hardship reviews, and repayment agreements.
Connect residents with available rental assistance programs and community resources.
Collaborate with Property Managers to monitor delinquency trends and collection activities.
Support early-intervention strategies to reduce outstanding balances and prevent further delinquency.
Coordinate timely eviction referrals when necessary and in accordance with established procedures.
Prepare delinquency reports and maintain accurate resident account documentation.
Participate in regular meetings with Property Managers to review collection efforts, challenges, and outcomes.
Ensure confidentiality of resident information and compliance with applicable regulations, policies, and procedures.
High school diploma or equivalent.
Proficiency in Microsoft Word and Excel.
Strong computer skills and experience maintaining accurate records.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to handle sensitive conversations professionally.
Ability to manage multiple assignments, prioritize responsibilities, and meet deadlines.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality when handling resident and financial information.
Ability to work independently and collaborate with Property Management teams.
Willingness to complete required background check, driving record check, and 10-panel drug screening.
Previous experience in rent collection, accounts receivable, or property management.
Associate's or bachelor's degree in a related field.
Experience working with delinquent accounts or repayment agreements.
Familiarity with rental assistance programs and housing-related financial support.
Experience preparing financial, delinquency, or collection reports.
Background working with residents or customers experiencing financial hardship.
Location: Cincinnati, OH West Liberty Street
Employment Type: Full-time contract
Assignment Duration: Up to 6 months
Compensation: $21.00 per hour
Schedule: MondayFriday, 8: 00 AM4: 40 PM, with a 40-minute unpaid lunch
Weekend Hours: Occasional, as needed
Start Date: As soon as possible, pending required screenings
Interview Process: Interview with the client's Human Resources department
Pre-Employment Requirements: Background check extending to adulthood, driving record check, and 10-panel drug screening
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
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