Residential Energy Efficiency Program Coordinator

Job Description

Resource Innovations is seeking a Residential Energy Efficiency Program Coordinator to join our growing team in Chicago, IL. We are seeking a highly skilled and motivated Residential Energy Efficiency Program Coordinator with a strong background in process management and data validation to join our dynamic team. As Program Coordinator you will support the delivery of residential retrofit and home energy assessment programs. In this role, you will help customers, field teams, and program partners move smoothly through each step of the process—from scheduling and eligibility review to completed assessments, retrofits, documentation, and follow-up.

The ideal candidate is organized, responsive, and comfortable managing details across multiple projects while providing a positive experience to all program stakeholders.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Review applications and customer information for completeness and support eligibility screening according to program guidelines.
• Maintain accurate customer, assessment, product installation, and referral records in program systems.
• Track each customer’s progress, follow up on outstanding items, and help resolve scheduling or documentation issues.
• Support referrals for customers who may qualify for additional energy efficiency or weatherization services.
• Respond to questions from customers, contractors, and internal teams; escalate complex issues when needed.
• Assist with quality checks, reporting, invoicing documentation, and tracking of program goals and deadlines.
• Coordinate with program managers, energy advisors, installation contractors, customer service teams, and subcontractors to support timely service delivery.
• Identify recurring process issues and suggest improvements to the customer and field team experience.

Requirements

• 2+ years of experience in program coordination, customer service, administrative operations, or a related role.
• Strong organizational skills and the ability to manage multiple tasks and deadlines accurately.
• Clear, professional written and verbal communication skills.
• Experience maintaining records and working with spreadsheets, databases, or customer relationship management systems.
• Ability to follow complex, detail-oriented processes of a technical nature.
• Experience using Excel to track program activity and prepare reports.
• Comfort working with large data sets and CRM tools.
• Ability to work collaboratively with customers, field staff, and external partners.

Preferred Qualifications

• Experience with utility programs, residential energy efficiency, weatherization, or home services.
• Familiarity with customer eligibility review or contractor coordination.
• Special consideration given to candidates with BPI certifications.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$60,600.00-$75,000.00

In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.