Residential HVAC Field Operations Manager

Lead the Residential HVAC Operation, Start to Finish

Picture your day: you begin by reviewing the schedule, aligning technicians and installers with the highest-priority residential calls. You check KPIs from yesterday, address any open customer issues, and huddle with your team to set a plan. Throughout the day, you’re mentoring lead techs, ensuring safe, code-compliant work, jumping on a ride-along to coach in the field, and collaborating with dispatch to keep response times tight. You close by auditing invoices, confirming quality on completed jobs, and preparing tomorrow’s plan.

Core Responsibilities

• Team Leadership: Hire, coach, and develop HVAC technicians and support staff; build clear career paths; deliver ongoing training for technical excellence and safety.
• Operational Control: Own daily service and installation workflows; manage dispatch and scheduling; drive on-time arrivals, first-time fix rates, and customer satisfaction.
• Customer Advocacy: Elevate the homeowner experience through proactive communication and fast issue resolution; own escalations professionally and promptly.
• Financial Stewardship: Build and manage budgets, forecasts, and reporting; ensure accurate billing and invoicing; control costs without sacrificing quality.
• Compliance & Safety: Uphold safety standards and regulatory requirements; implement and enforce company policies; track industry trends and best practices.

What You’ll Need to Succeed

• Demonstrated experience leading residential HVAC service and installation operations.
• Proven ability to inspire teams, set expectations, and deliver constructive feedback.
• Exceptional communication skills and a passion for top-tier customer service.
• Strong business acumen with experience owning budgets and financial outcomes.
• Service Titan experience desired.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a strong driving record; able to obtain a chauffeur’s license if needed.
• Thrives in a fast-paced setting; analytical problem-solver who works well independently and collaboratively.

Compensation, Benefits, and Perks

• Competitive base pay plus incentive and bonus opportunities
• Benefits eligibility beginning day one, including medical, dental, and vision
• Employer-provided $30,000 life insurance policy
• 401(k) with company match
• Parental and bereavement leave
• Employer-sponsored short- and long-term disability
• Paid holidays, a floating holiday, and PTO

Work Environment and Physical Demands

This role involves frequent standing, walking, bending, stooping, kneeling, crouching, reaching, and climbing stairs or ladders. You must be able to lift and carry up to 50 pounds and safely navigate residential job sites, including basements, attics, crawl spaces, rooftops, and other confined or restricted areas. Responsibilities include technician ride-alongs, inspecting HVAC equipment and work areas, and occasionally assisting with troubleshooting or service-related activities. Work occurs indoors and outdoors with exposure to varying temperatures, weather, dust, dirt, and other conditions common to residential HVAC environments.

Equal Opportunity

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.