Job Title: Residential Manager-Blue Trail Group Home, Hamden
Schedule: Location-specific, 37.5 hours weekly, exempt position
Location: Hamden
Reports To: Residential Division Director
Purpose of Position:
The Residential Manager is responsible for the overall operations of a Community Living
Arrangement (CLA) within Benhaven. This includes ensuring effective staffing, compliance
with all licensing and regulatory requirements, and the implementation of high-quality, person
centered supports for residents. The Residential Manager upholds Benhaven's standards while
fostering a safe, supportive, and engaging living environment for individuals served.
Key Responsibilities:
Staffing & Supervision:
- Develop a strong and supportive team,
- Work closely with the RN and Behaviorist,
- Interview, hire, and retain qualified staff following Benhavens hiring procedures,
- Create and maintain a consistent and adequate staffing schedule (FT, PT, per diem),
- Develop a pool of trained per diem staff,
- Provide house-specific and Relias-based training; ensure timely completion,
- Monitor and support staff performance through regular feedback and coaching,
- Develop and manage a staff evaluation schedule,
- Conduct regular supervision and ensure each staff member understands their job role
- and the people they are supporting,
- Maintain documentation of staff meetings, evaluations, and progressive discipline as
- needed,
- Post and maintain accurate staffing schedules (Master, Planned, and Actual).
Home Operations & Safety
- Ensure home, yard, and vehicles are clean, safe, and well-maintained.
- Implement and monitor systems for cleanliness, maintenance, and emergency preparedness.
- Ensure current evacuation plans are available and understood by all staff.
Policy & Documentation Compliance
- Maintain up-to-date records in accordance with Benhaven policies and DDS regulations.
- Ensure all required policy manuals (Employee Handbook, DDS Policy Manual, Residential Practices and Procedure Manual) are accessible in the home.
- Provide policy training and guidance to staff using these resources.
- Ensure Therap documentation is completed and at Benhaven standards.
Financial Oversight
- Ensure financial record keeping and documentation follow Benhaven policy and procedures
- Utilize online payroll systems to verify and manage staff hours,
- Monitors and stays within the home budget,
- Manages Overtime and staffing allotted hours,
- Reviews individual personal finances, budgets bi-weekly, and analyzes income/expense reports,
- Manages and is responsible for petty cash and credit card purchases,
- Provides oversight regarding all individual expenditures in the home
Individual Plan (IP) Management
- Ensures the individual is heard and has a voice at all team meetings,
- Ensures all meetings and reports are person-centered and driven by the individual,
- Oversee the development, implementation, and timely documentation of each residents IP.
- Ensure assessments (e.g., LON, behavioral, clinical) are completed as required.
- Conduct IP meetings and collaborate with interdisciplinary teams, including families.
- Write reports (quarterly, 6-month reports) for Team meetings
- Ensure all program plans, strategies, and interventions are implemented and reviewed for effectiveness,
- Coordinate training for staff on each individual's IP goals and support needs.
Quality Improvement and Assurance
- Track and report on behavioral programs, restraint use, and medication-related data monthly
- Hold resident meetings at least twice per year
- Lead team-based decision-making to improve programming and implement changes
- Ensure timely progress reports and proper documentation in all resident records
- Support and supervise advocates in reporting and documentation processes
- Oversee submission and review of programming through the PRC in accordance with timelines
Communication & Collaboration
- Maintain consistent, professional communication with families, providers, and external stakeholders
- Document and distribute meeting minutes, decisions, and action plans
- Respond promptly to all urgent or time-sensitive requests
Resident Life & Service Coordination
- Ensure that each resident has a daily schedule that reflects their preferences, interests, and IP goals
- Oversee medication administration, transportation, household routines, and resident
- activities
- Ensure access to and coordination of medical, dental, psychiatric, social, and dietary
- services
- Monitor implementation of recommendations from healthcare professionals and document outcomes
- Ensure quarterly updates are provided for medical, psychiatric, educational, and employment services.
Qualifications:
- Bachelors degree in Human Services, Psychology, or related field preferred
- Minimum of 3 years of experience in a residential or human services setting, with 1-2 years in a supervisory role
- Strong knowledge of DDS regulations, licensing requirements, and best practices in residential support
- Ability to manage staff, resolve conflicts, and lead a team effectively
- Excellent organizational, communication, and documentation skills
- Proficient in Microsoft Office and electronic health record systems
- Valid driver's license and ability to travel between locations as needed.
Work Environment:
- The position is based within a residential setting, requiring flexibility to respond to issues outside of regular business hours
- May require participation in on-call rotation
Equal Opportunity Employment:
Benhaven is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees and individuals supported
JOB CODE: 1000088