Residential Operations Manager - Men's Treatment Program

Lead the team that makes recovery possible, around the clock.
At Minnesota Adult & Teen Challenge, our residential programs give men a safe, structured place to start over. As Residential Operations Manager, you’ll lead the client care team behind our Minneapolis Men’s Residential Program (ASAM 3.1 and 3.5 levels of care). You’ll shape the daily experience of every client and build a team that balances accountability with grace. We’ve been named a Newsweek Best Addiction Treatment Center and a Star Tribune Top Workplace seven years in a row.

What you’ll do

Build and lead a strong team

• Supervise, coach and develop Program Admins, Coordinators and Client Care Supervisors
• Own hiring, onboarding, training and retention for your department
• Partner with the Treatment Director and HR on performance, employee relations and promotions
• Run regular team meetings and build a culture of servant leadership, accountability and hospitality

Run day-to-day residential operations

• Oversee client supervision, programming and expectations across all shifts
• Manage staffing, scheduling, overtime and workforce planning with Program Managers
• Coordinate admissions, discharges, transportation, room assignments and client counts
• Make sure documentation, incident reports and shift handoffs are complete and high quality
• Be a visible leader on the floor, and step in during crises, behavioral incidents and emergencies

Raise the bar on client experience and quality

• Champion hospitality, and use client feedback and performance data to drive improvements
• Partner with clinical, nursing and admissions leaders on transitions and continuity of care
• Keep the program compliant with DHS, licensing, HIPAA and 42 CFR Part 2 requirements

What you bring

• 3+ years supervising technicians or direct care staff in a residential treatment setting
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare
• Experience managing schedules, staffing coverage, budgets and daily operations
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries
• A leader who coaches, develops people and holds a high standard with compassion
• High school diploma or equivalent required; bachelor’s in human services, behavioral health, healthcare or business administration preferred
• LADC preferred, not required
• At least 1 year of freedom from problematic substances
• Ability to pass a MN DHS background study

Good to know
This is an on-site leadership role. You’ll be on your feet in the program regularly and available for occasional evening, weekend, holiday or emergency support.

Benefits
Medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and a 403(b) retirement plan.

Our mission is to help every Minnesotan find help and healing from addiction. Mn Adult & Teen Challenge is an Equal Opportunity Employer, and reasonable accommodation is provided on request.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction. 

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.