Residential Program Manager

The Arc of Washington County

Hagerstown, Maryland

JOB DETAILS
SKILLS
Coaching, Dental Insurance, Developmental Disabilities, Digital Signal Processing (DSP), Documentation, Driver's License, Lift/Move 50 Pounds, Maintain Compliance, Mathematics, Mentoring, On Call, People Management, Project/Program Management, Retirement Plan, Team Lead/Manager
LOCATION
Hagerstown, Maryland
POSTED
11 days ago

Remote Status: On-Site
Now Hiring: Residential Program Manager – IDD / Human Services Required
Location: Washington County, MD
Pay: $47,500–$55,000/year
Schedule: Monday–Friday, core hours 8:00 AM–5:00 PM, with participation in an on-call rotation
Position Type: Full-Time

This Is Not a General Management Role

This position requires direct experience supporting individuals with intellectual and developmental disabilities (IDD) and prior leadership experience in a human services setting.

If your background is not in IDD or human services, this role will not be a match.

What You’ll Do:

  • Oversee operations of 4–6 residential homes
  • Supervise, coach, and support a team of 30–40 Direct Support Professionals (DSPs)
  • Promote a positive, inclusive, and accountable team culture
  • Ensure individuals receive quality, person-centered care in the home and community
  • Communicate with families, guardians, and interdisciplinary team members
  • Monitor documentation, compliance, and program performance

Requirements:

  • Required: Associate’s degree; Bachelor’s in Human Services preferred
  • Required: 1+ year of direct experience supporting individuals with intellectual and developmental disabilities (IDD)
  • Required: 1+ year of supervisory or management experience in an IDD or human services setting
  • Preferred: Experience mentoring, coaching, or developing staff
  • 21+ years old
  • Valid U.S. driver’s license held for at least 2 years with a good driving record (not including permit time)
  • Ability to lift/transfer up to 50 pounds
  • Must pass a reading and math assessment and meet all pre-employment requirements, including a background check, drug screen, and physical exam

Benefits & Perks:

  • Health, dental & supplemental insurance (shared cost)
  • Company-paid life insurance & short-term disability
  • 403(b) retirement plan with company match
  • Paid Time Off + 7 paid holidays
  • Professional development & growth opportunities
  • Casual dress code, employee appreciation events

FLS Certification Bonus Program:

Front Line Supervisors are eligible to earn a $1,500 certification bonus within their first year.

Apply Today

Lead a team, support individuals, and make a direct impact every day in a role built for experienced IDD professionals.

#HP


About the Company

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The Arc of Washington County