Residential Property Manager

POSITION SUMMARY
The Property Manager leads the day-to-day operations of the community, ensuring excellence in service, profitability, marketing, resident relations, and asset preservation. By cultivating a collaborative and high-performing team, they inspire associates to reach their full potential while advancing community objectives. The Property Manager is committed to creating a welcoming resident experience through proactive communication, responsiveness, and ongoing engagement.

Hours: 8:00a.m. to 5:00p.m. Monday-Friday. Available to respond to emergencies 24 hours per day as necessary.

Location: This position is based within the West Des Moines/Waukee area and may require interim support between multiple property locations as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports directly to the Regional Manager. Trains and supervises on-site team members.
• Works with administrative division associates, other site managers, other management company associates, outside vendors and service providers.
• Schedules, supervises, and directs the daily activities of all on-site team members. Conducts training, coaching, performance appraisals, and disciplinary action as needed. Creates an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among team members.
• Prioritizes, assigns, and monitors daily activities, service requests, make-ready priorities, and construction projects. Inspects and approves complete make-readies to ensure quality. Supervises management of inventory system in conjunction with maintenance team.
• Orchestrates effective marketing and communications, including creation and implementation of advertising and marketing plan for the community. Ensures appropriate records are maintained and periodic market surveys are completed per policy.
• Collaborates with Regional Managers to address pertinent issues related to the community, market conditions, or other respective issues.
• Directs leasing efforts at the community, assuring all inquiries are responded to promptly and effectively, generating prospective resident visits to the community. Shows community and apartment homes, utilizing sales skills to efficiently close prospects. Follows up with all prospective residents until the lease is closed or the prospect has concluded their home search.
• Ensures quality presentation of the community and apartment homes by inspecting property daily, seeing any deficiencies to a resolution.
• Oversees accurate and efficient lease administration by monitoring traffic and waiting lists, assuring new applications are processed in accordance with rental criteria and fair housing laws, and thoroughly reviewing all lease documents. Maintains strong customer service focus throughout the leasing and move-in processes for new residents.
• Maintains resident relations and retention by managing social media campaigns, resident activities, and community events. Handles complaints and problems relating to service and lease provisions promptly in an appropriate manner. Processes and follows up on service requests to ensure timely completion and resident satisfaction.
• Executes an effective lease renewal program by contacting resident at least 60-90 days in advance to review renewal options and obtain signature on renewal lease.
• Responsible for rent collection efforts, maintaining account records, and making bank deposits as necessary. Prepares legal action for eviction when needed.
• Achieves operation budget goals regarding occupancy, expenses, NOI, etc. Negotiates for supplies and services to achieve best prices. Processes invoices daily and ensures any expenses outside of operation budget are approved in writing by the Regional Manager.
• Completes property inspections and budget preparation; budgets must meet lender, investor, and government agency requirements. Reviews monthly financial statements and reports on any variance from budget.
• Stays abreast of current policies and guidelines, enforces policy manual as changes are effected, operates in accordance with all company policies and procedures. Maintains records and resident files in an orderly and up-to-date manner. Inputs daily activity in Entrata and ensures submission of all daily, weekly, and monthly reports as required.

QUALIFICATIONS:

• Associate’s degree in business or related business experience required.
• Minimum two years’ experience in a supervisory capacity managing multifamily
• communities.
• Certification as a resident manager (ARM, CAM, etc.) preferred.
• Proficient with Microsoft Office programs including Word and Excel.

KNOWLEDGE & SKILLS

• Bilingual capabilities (English-Spanish) a plus.
• Superb customer service and communication skills.
• Must be safety conscious and posess strong customer service skills.
• Ability to supervise associates, with an emphasis on team development and leadership.
• Preference for detail work with ability to work well under pressure.

Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.