Residential Victim Advocate

Full-Time - 36 Hours Per Week / 52 Weeks Per Year

Pay Grade: $18.18 - $22.45

Basic Weekly Schedule - 37.5 Hours Total

Monday to Friday: 4:30pm - 12:00am

The SAF Program (Services to Aid Families) is seeking a compassionate and dedicated Residential Victim Advocate to support survivors of domestic violence, sexual violence, stalking, and human trafficking at the SAF House, Oswego County's confidential emergency domestic violence shelter. In this life-changing role, you'll provide crisis intervention, advocacy, safety planning, and care management services that empower survivors and their children to rebuild their lives and move toward safety, healing, and independence.

What You'll Do

• Provide crisis intervention, supportive counseling, advocacy, safety planning, information, and referrals to shelter residents and crisis hotline callers.
• Help survivors navigate available community resources, including housing, public benefits, victim compensation, legal services, and healthcare.
• Develop individualized service plans and support clients in achieving goals related to safety, stability, and self-sufficiency.
• Respond to and de-escalate crisis situations within the shelter environment.
• Coordinate services with community partners including law enforcement, courts, medical providers, schools, social services, and other agencies.
• Assist residents with life skills development, including healthy relationships, problem-solving, parenting skills, hygiene, food safety, and personal goal setting.
• Provide transportation and accompaniment to court appointments, medical visits, and other essential services.
• Facilitate and support weekly shelter groups and activities.
• Maintain accurate documentation and client records while ensuring strict confidentiality and adherence to program regulations.
• Support smooth shelter operations and collaborate closely with program leadership and fellow advocates.

What We're Looking For

• A genuine passion for helping individuals and families affected by violence and trauma.
• Strong communication, documentation, organization, and problem-solving skills.
• Ability to work independently while contributing positively to a team environment.
• Demonstrated professionalism, sound judgment, and commitment to confidentiality.
• Ability to remain calm and effective in crisis situations.
• Flexibility to work schedules that meet program needs.
• Knowledge of community resources, human services, and victim advocacy is a plus.

Minimum Qualifications

• Associate's Degree in Human Services or a related field preferred; and
• 1-3 years of experience working with youth, families, or vulnerable populations; OR
• An equivalent combination of education, training, and relevant experience.

Additional Requirements

• Ability to complete and maintain required certifications and trainings for domestic violence and rape crisis advocacy.
• Valid New York State driver's license with an acceptable driving record.
• Access to a reliable, properly insured vehicle for transportation duties.

Why Join OCO?

At OCO, you'll join a mission-driven team committed to helping individuals and families build safer, healthier futures. Every day brings an opportunity to provide hope, support, and advocacy to those who need it most. If you're looking for meaningful work that makes a lasting impact in the community, we'd love to hear from you.

Click here for more info about OCO's Services!

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.