A rare number two leadership role has become available at a Forbes and Michelin Key ultra-luxury resort in Florida. Reporting directly to the Managing Director, this role oversees day-to-day operations and the guest experience at one of the most exclusive and intimate resorts in the United States.
WHAT YOU'LL DO
Serve as the operational second-in-command, supporting the Managing Director in the overall leadership of the property
Take full ownership of the guest experience, ensuring every touchpoint reflects the resort's ultra-luxury standards
Oversee day-to-day resort operations across all departments with a strong focus on rooms and guest services
Lead, develop, and inspire the leadership team, fostering a culture of excellence, warmth, and accountability
Manage the unique logistical and operational complexities of an island environment
Build and maintain personalized relationships with guests, driving repeat visits and loyalty
Support financial performance, cost management, and operational reporting to the Managing Director
WHAT YOU BRING
Proven senior leadership experience at a luxury boutique or remote resort property, ideally as a Resort Manager, Hotel Manager, or strong number two
A strong rooms background is essential for this role
Experience in Caribbean, island, or remote destination hospitality is a significant advantage
Deep understanding of Forbes 5-Star, or equivalent ultra-luxury standards
Exceptional guest-facing skills with the ability to deliver highly personalized, instinctive service
Comfortable navigating the operational complexities of a remote, boat-access-only environment
Valid US work authorization required
WHAT'S OFFERED
Base salary of USD $140,000 - $160,000 per year
Bonus potential of up to 40%
Comprehensive Benefits Package
Exclusive team member, family, and friends discounts at hotels and restaurants across the portfolio
Numbers & Facts
Location
Miami, Florida
Skills
Cost Controlunmatched
Executive Assistant Skills unmatched
Financial Managementunmatched
Hospitality and Tourismunmatched
Hotel Managementunmatched
Leadershipunmatched
Logistics Managementunmatched
Restaurantunmatched
🎯
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