Resource Specialist, Rapid Rehousing

DUTIES AND RESPONSIBILITIES(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Conduct initial intake/eligibility evaluation and documentation per HUD standards
• Maintain a caseload and work with participants to create individualized Housing Stability Plans, ensure consistent and meaningful engagement with assigned households
• Assist with housing search and application processes, consistently move participants into units within 30 days of intake
• Provide ongoing advocacy and mediation between client and landlord, maintain good working relationships with landlords, and urgently assist in resolving tenancy issues that may arise
• Conduct home visits and case management using Critical Time Intervention model (training provided)
• Conduct ongoing need assessment and review utilizing tools provided by leadership
• Communicate with the household’s other community support providers as needed to effectively coordinate care
• Assist with applications for mainstream benefits, facilitate effective ongoing resource share and connection throughout the length of the program
• Complete housing inspections, other move-in tasks, and paperwork to program standards
• Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
• Complete data entry including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy, and consistently meet timeliness standards
• Maintain a 90% success rate of people leaving the program stably housed, not returning to homelessness within 12 months of program exit
• Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
• Participate in trainings, team meetings, and other organizational events as assigned by leadership
• Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work professionally with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills.
• Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers.
• Excellent organizational and time management skills, able to perform duties successfully with minimal supervision.
• Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems.
• Strong and effective written and oral communication skills

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work or related field.
• Two years’ experience in a social services program providing case management services.
• One-year experience working with people who are low-income and/or experiencing homelessness.
• Have a level one fingerprint clearance card, or ability to obtain one within 30 days of hire
• Have CPR/1st Aid certification, or obtain within 90 days of hire
• Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits
  Note: A combination of relevant experience and educational background may be considered in lieu of degree.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• Four years providing case management services in a social work setting
• Two or more years’ working with people who are experiencing homelessness
• One-year experience and demonstrated proficiency with web-based database program(s).

PHYSICAL ENVIRONMENT/CONDITIONS

• Shared office environment with moderate noise level
• Ability to meet with participants in office, in their home, and in other community and sometimes in outdoor settings
• Facilitate desk work processes on a full workday basis.
• Visual acuity and hand dexterity to discern information, complete records and reports, and enter data into computer systems.
• Ability to bend, stoop, crouch, and lift to 40 lbs.