JOBDESCRIPTION
Position Title: Restaurant GeneralManager
FLSAStatus: Exempt
ReportsTo: Director Of Operations
JobSummary: TheprimarygoalsoftheGeneralManagerareto1)leadandcoachhisorherteam2)impresscustomerswith the quality of the RESTAURANT experience, and 3) Manage the financial responsibilities of RESTAURANT. From time to time, a General Manager may also be called upon to assist at another store. The General Manager is responsible for ensuring that his or her team surprises and delights all RESTAURANT customers through sophisticatedcustomerserviceandVIPHospitality.TheGeneralManagerisresponsibleforallaspectsofthe operation of the store.
Essential Duties and Responsibilities:
Managing the store to deliver excellent customer service and maximize sales opportunities,includingbutnotlimitedto:
- Deliverandcoachemployeestocharmandanticipatecustomer'sneedswithahighlevelofcustomer service they have never-before-experienced and rarely ever encounter at any restaurant
- Engagecustomersinanapproachablemannerwithunparalleledcustomerservice
- Accommodates and documents the needs of customers; communicates and teaches a high level of customer service that is expected.
- Createanenjoyableenvironmentforcustomers
- Collaboratewithallcrewmemberstoensurethatallcustomersarehappyandthatallpossibleup-sale opportunities are captured.
- Respondingtocustomercomplaintsandfeedbackwhennecessary
- Ensurethatallalcoholbeveragecontrolregulationsarefollowed.Preventunderageorintoxicated persons from being served wine and beer at any time.
- EnsuringthatthestoreFOHandBOHarealwaysclean,well-kept,andspotlesstocustomer’seyes
Managing day to day, product offering, and inventory, includingbutnotlimited to:
- Ordering,receiving, and stocking necessary inventory for sale
- ConductsMonthlyinventory,includingcounts,input,recounts,andreconciliation
- Manageallwastefortherestaurant.Includingbutnotlimitedtodailyrecordkeepingandinputinto R365
- Managingtherelationshipandnegotiatingpriceswithlocalvendorswherenecessary
- Ensuringsuccessfulimplementationofnewproducts,policies,andcorporateinitiatives
- Interviewing,hiring,training,andmanagingallstoreemployees
- Trainnewcrewmembers
- HoldingShiftleadsaccountabletotheirdescribedduties
- Schedulingshiftstoensuregoodcustomerserviceandtimelyopeningandclosingofthestorewhile also controlling unnecessary labor expense
- Evaluating employeestoensuretheymeetcompanystandards
- Handlingpayrollforthestoreincludingbutnotlimitedtoensuringthatemployeehoursworkedare accurately tracked, ensuring that breaks are taken, and generating reports to the payroll vendor promptly
- Leadingshiftswhennecessary
General Responsibilities includethefollowingbutarenotlimitedto:
- Estimatesfoodandbeveragecostsandrequisitionsforpurchasessuppliestoappropriateneeds.Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations.
- Assistsinestablishingand controllingtheweekly workscheduleforstaff.
- Inspectsfoodandfoodpreparationtomaintainqualitystandardsandsanitationregulations.
- Investigatesand resolvesfood qualityand servicecomplaints.
- Reviews financial transactions and monitors budget to ensure efficient operation and ensure expenditures stay within budget limitations.
- Controlsandcountsallchargesandcashpurchasesattheendofeachday.
- Maintainsahighlevelofemployeerelationsandsafetyofallemployees.
- Oversees and monitors portion control standards of food and beverages for the staff.
- Initiatesandoverseesin-housepromotionsfortherestaurant.
Other duties to ensure the smooth and profitable operation of the store, including but not limited to:
- Ensuringthatthestoreisingoodrepair,includingcoordinatingwithvendorstohandlemaintenance and repair if necessary
- Ensuringthatthestoremeetsallnecessarylaws,codesandregulationsincludingbutnotlimitedto local health codes and alcoholic beverage control codes
- Processinginvoicesandotherpaperworkpromptly
- Managingthestoreinsuchawayastodeliverplannedstorecontrollableprofit
- FollowingalldirectivesandrequestsfromtheLandlord
Supervision Received and Exercised: Works under the general supervision of a Director of Operations, with indirect reporting to the Vice President and CEO. Responsible for supervising all store employees.
Education and Experience Requirements: A four-year college degree is preferred, and two years of a collegeeducationisrequired.Workexperiencemustinclude2yearsminimum,4yearspreferredexperiencein a General Manager position to qualify for this position. 4 years of General Manager experience is equivalate to educational requirement.
Knowledge, Skills, and Abilities Requirements:
- Ability to manage a team, scout for employee candidates, conduct interviews, spot talent, hire, coach, and evaluate staff
- Skilledatandenjoysdeliveringexcellentcustomerservice
- Highly responsibleandreliable
- Detail-oriented
- Abilityto trainstaff, either individuallyor as agroup in anew store
- Abilityto managevendor relationships ata local level
- Basicunderstandingofrestauranteconomics,howtoreadaP&L,andhowtomanagecosts
- Experiencedwithandproficientatusingretailpoint-of-salesystems
- ProficientinMicrosoftOfficesuiteofproducts
- 21yearsofageorolder(mustbeabletotasteandevaluateaproduct)
- Ability tocommunicateinEnglisheffectively,bothorallyandinwriting
- Abletoliftandcarryastandardcase
- Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenable individuals with disabilities to perform essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand for long periods; walk and be able to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 50 pounds. This job’s specific vision abilities include close vision, color vision, and the ability to adjust focus.
WorkEnvironment:Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthosean employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.