Restaurant Host/Hostess

Job Summary

We are looking for a warm, welcoming, and well-organized Host/Hostess to be the first point of contact for our guests. This role is central to creating a memorable dining experience by managing reservations, seating arrangements, and guest flow. The ideal candidate is friendly, polished, and thrives in a busy hospitality environment.

Key Responsibilities

• Guest Reception

  • Greet all guests promptly and courteously upon arrival.

  • Provide accurate wait time estimates and escort guests to their tables.

  • Answer phones professionally and manage reservations using the booking system.

• Seating & Flow Management

  • Coordinate the seating chart and maintain even server rotation.

  • Monitor the dining room to ensure tables are turned efficiently and guests are seated promptly.

  • Communicate with the kitchen and serving staff to manage table availability.

• Customer Service

  • Respond to guest inquiries and accommodate special requests when possible.

  • Handle complaints or concerns with professionalism and involve management as needed.

  • Maintain a clean, tidy, and inviting reception and waiting area.

• Administrative & Coordination

  • Record guest preferences and maintain reservation logs or notes.

  • Prepare menus, promotional materials, or event flyers for guests when applicable.

  • Support the front-of-house team with light duties during peak times.

Requirements

• Previous experience in customer service or hospitality preferred.

• Friendly, professional, and confident with excellent interpersonal skills.

• Ability to multitask and remain calm under pressure.

• Familiarity with reservation systems (e.g., OpenTable, Resy) is a plus.

• Must be punctual, well-groomed, and team-oriented.

• Flexible schedule, including availability to work nights, weekends, and holidays.

Benefits

• Competitive hourly wage and tips (where applicable)

• Staff meals or discounts

• Opportunities for advancement into server or management roles

• On-site training and development