Why Back of the House Inc. - Super Duper?
Born and bred in the Bay Area, Super Duper Burgers is locally owned, community fueled, and obsessed with quality. From our first neighborhood shop to 20+ locations across Northern California, we bring together fresh, locally sourced ingredients, slow-food values, and genuine Bay Area hospitality. We re building more than the Bay's best burgers here: we re building a place where people, community, and great food come together.
Super Duper Burgers - Los Gatos and San Jose locations are hiring!
What We re Looking For
Applicants should be:
- Super SMILE!
- Super Friendly!
- Super Clean!
- Super Helpful!
Position Accountabilities
- Guest Experience Ensure friendly, efficient, and consistent service during all shifts
- People & Culture Support hiring, training, coaching, and retention of hourly team members
- Operations Excellence Execute strong FOH and BOH standards, food quality, cleanliness, and shift-level compliance
- Financial Performance Support labor management, controllable costs, and revenue-driving initiatives
- Compliance Uphold company standards, food safety practices, health department standards, and California labor laws
Key Responsibilities(in addition to Position Accountabilities)
- Lead shifts with professionalism and strong floor presence
- Support hiring, training, and development of hourly team members
- Execute scheduling directives and monitor shift-level labor efficiency
- Ensure service, food quality, and cleanliness standards are consistently met
- Resolve guest concerns and support daily operational execution
- Partner with the General Manager to review performance metrics and drive improvement
Experience:
- Minimum of two years experience in fast-casual, QSR, or high-volume restaurants
- Able to work a management schedule
- Understanding of hospitality-driven service models
- Experience leading teams through busy service periods
- Working knowledge of labor management, food safety, and compliance
- Demonstrated ability to coach and support team development
Certifications
- Must be ServSafe Certified
- Current ABC Responsible Service of Alcohol certification
Physical Job Requirements
The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:
- Must be able to remain in a stationary position 80% of the time.
- You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant.
- All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area.
- You may be exposed to hot kitchen areas and walk-in refrigerators or freezers
Compensation & Benefits
- Competitive Salary/Pay and bonus aligned with role and experience
- 401 (k)GO Retirement Savings Plan
- We cover 100% of Health Insurance & Dental for this position
- Dining Privileges at 9 of San Francisco's Best Restaurants
- $1,000 Manager Referral Bonus (Applies to all 15 Restaurants in the group!)
- Employee Portal with access to digital pay-stubs, W2, and your insurance information
- Group gym membership rates
- Transportation and Commuter Benefits
- Paid Vacation
- Dedicated Career Development
- On-Demand Pay
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.