At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!
We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Responsibilities:
•* Lead team with best practices
•* Provide a remarkable guest experience
•* Demonstrate the ability to work in all Front of House positions
•* Know all basic food prep
•* Responsible for knowing what to do when the computer/register fails
•* Count and verify registers and coupons
•* Responsible for party trays and taking orders properly
•* Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
•* Must be able to read and interpret CEM reports
•* Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
•* Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
•* Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
•* Demonstrate the ability to close a shift and code end of shift items properly
•* Must understand how to deal with customer/employee injuries (SEDGWICK)
•* Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
•* Know and be able to train on all policies
Why do our team members LOVE working for Chick-fil-A?
•* Flexible Hours – We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
•* Opportunity for advancement
•* College Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
•* Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
•* It’s a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are family
•* Closed Sundays
Characteristics:
•* Team mindset
•* Work with the existing team well
•* You show you want to be here
•* Integrity
•* Heart
•* Supports vision of the restaurant
•* Leads by example
•* Builds relationships
•* Good communication
•* Able to take vision, goals, core values and all information from leaders and communicate to each team member
•* Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Manager should:
•* Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
•* Allocate at least two hours per week to planning
•* Focus on systematically and effectively communicating all related goals and success factors to Team Members
Qualifications:
•* 2+ years of recent restaurant management experience
•* Able to work daily from 2pm-11pm
•* Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
•* A passion for people and service
•* Able to lead, coach and delegate a team of individuals in a fast paced environment
•* Able to make quick decisions with the restaurant's best interest in mind
•* Ability to develop others
•* Eagerness to learn and improve yourself
•* A commitment to quality in everything you do
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training