Restaurant Server PM

OUR COMPANY

Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

ROLE SUMMARY

Our server’s core role is to serve the needs of the business, our guests and our team members by prompt and courteous service delivery in accordance with Auberge Resorts Collection Standards. All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings.  Within that, the server is one of the most important positions for influencing guest satisfaction. It is crucial that all team members extend service in a professional, friendly, courteous, efficient and timely fashion. 

CORE RESPONSIBILITIES

• Take food and beverage orders
• Retrieve and serve alcoholic/non-alcoholic averages and food orders to guest tables
• Manage having multiple tables at a time along with running the host stand, bussing tables and doing prep work. 
• Enter orders into the POS system, close out tickets and collect payments.
• Assist in the maintenance and cleanliness of the restaurant area and equipment.
• Assist with obtaining specific departmental goals and organizational goals.
• Work cohesively with all team members of F&B and Culinary to ensure timely service and a synergistic operation.
• Understand and adhere to all ARC policies and SOPs.
• Check out with the manager on duty before leaving your station or the floor for any reason.
• Maintain full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have. 
• Follow all safety policies to ensure a safe work area.
• Follow all work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
• Maintain your station in accordance with standards at all times.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets. 
• Maintain complete knowledge of particular characteristics and descriptions of every wine/champagne available. 
• Present, open, and serve wine and champagne bottles in accordance with service criteria.  
• Maintain complete knowledge of tables, seats, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet.  
• Learn and correctly use the Point of Sale(POS)  equipment and follow procedures
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Clean and break down trays in the dish area, disposing of or returning items into their appropriate bins.
• Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.  
• Maintain positive guest relations. 
• Handle guest complaints according to service criteria and ensure guest satisfaction.
• Inform manager on duty of any challenging guest concern.
• Monitor and maintain cleanliness, sanitation, and organization of tables, service areas and outlet itself.
• Perform other duties as directed, developed or assigned.

QUALIFICATIONS

Required

• Extended experience providing service in a fine dining environment.
• Ability to remain calm during busy periods and treat our guests and our team members with respect.
• Professional, polished service, etiquette and protocol skills and knowledge.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. 
• Current food handling certificate.
• Current Alcohol serving certification 
• Ability to communicate legibly.

Desirable

• High school graduate or equivalent and some college. 
• Certification of previous training in liquor, wine and food service. 
• Any previous serving and bartending training. 
• Forbes Five Star Service Training/Experience
• Prior training in guest relations.

Required

• Ability to anticipate and understand guests’ service needs remaining calm and courteous.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time and make a concise decision in pressure situation. 
• Ability to focus attention on details. 
• Ability to maintain good coordination and timing while serving orders quickly. 
• Ability to endure abundant physical movements throughout the event and to exert physical effort in setting up rooms from to specific standards of each event
• Ability to work cohesively with co-workers as part of a team.
• Ability to communicate in English, both orally and in writing, using correct spelling and grammar. 
• Ability to provide legible written communication.
• Ability to stand and walk for up to 12 hours. 

TRAVEL REQUIREMENTS 

• Some off property venues
• Travel in Winter through snow & ice 

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting property. 
• Constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Constant need to stand and walk for long periods of time. 
• Lifting/carrying up to 25 lbs. frequently 
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. 
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment. 

OUR PROPERTY

Only 35 minutes from Salt Lake City Airport, The Lodge at Blue Sky, Auberge Collection is a luxurious contemporary mountain retreat located in Park City, Utah’s Wasatch Mountain Range. Set on 4,000 private acres surrounded by dramatic soaring peaks, high alpine fields, lush hillsides and a spring-fed creek, the 46-room resort invites guests to reconnect with the natural environment in understated elegance, with organic architecture that showcases the majesty of the land. Amenities include a collection of immersive outdoor adventures, including hiking, fly fishing, clay shooting, horseback riding and heli-skiing. The Lodge’s restaurant, YUTA, helmed by Executive Chef Guillermo Tellez, serves cuisine created with ingredients sourced from an onsite organic farm. Deeply restorative treatments at The Edge complement Blue Sky’s active outdoor adventures. Experiential opportunities exclusive to Blue Sky include learning about the artisanal whiskey-making at the on-site High West Whiskey distillery, hands-on horsemanship at the 30,000-square-foot indoor equestrian center and up-close animal encounters at Saving Gracie horse rescue sanctuary.

For more information: auberge.com/bluesky

Follow The Lodge at Blue Sky on Facebook and Instagram @BlueSkyAuberge

JOIN OUR FAMILY

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge