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Description ------------
Job Title: Restaurant Supervisor Reports To: General Manager Department: Operations - Front of House Employment Type: Hourly, Non-Exempt
Position Summary ----------------
The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening/closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience.
Key Responsibilities -------------------
### Lead Service & Standards
Serve as floor leader and Manager-on-Duty during assigned shifts. Run a smooth shift: deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks.
### Conduct Pre-Shift Meetings
Conduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights.
### Handle Escalations and Guest Recovery
Handle escalations and guest recovery with empathy, ownership, and sound judgment.
### Uphold All SOPs and Steps of Service
Uphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency.
### Monitor Sections, Ticket Times, and Service Cadence
Monitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards.
Opening & Closing Responsibilities -----------------------------------
### Execute Opening Procedures
Execute all opening procedures: floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs.
### Lead Closing Procedures
Lead closing procedures: secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy.
### Audit Side Work Completion
Audit side work completion daily; ensure transitions between shifts are clean and organized.
### Confirm Equipment Operation
Confirm all equipment is operational at open and properly shut down at close, report deficiencies immediately.
### Assist with Administrative Tasks
Assist with administrative tasks assigned by the General Manager.
Talent Development & Coaching -----------------------------
### Set Clear Expectations and Coach Team Members
Set clear expectations and coach team members in the moment to reinforce service excellence.
### Support Training for New Hires and Cross-Training Opportunities
Support training for new hires and cross-training opportunities; model JAG hospitality behaviors.
### Document Performance Feedback and Escalate Recurring Issues
Document performance feedback and escalate recurring issues to leadership.
### Foster a Positive, Respectful, Team-Oriented Work Environment
Foster a positive, respectful, team-oriented work environment that celebrates great performance.
Culture & Communication ----------------------
### Champion JAG Values
Champion JAG values through hospitality, teamwork, and professionalism.
### Maintain Strong Communication
Maintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through.
### Encourage Continuous Improvement and Adaptation
Encourage continuous improvement and adaptation to operational needs, protecting quality at all times.
Daily Operations & Compliance -----------------------------
### Maintain DOH Compliance
Maintain DOH compliance at all times, correct sanitation or safety issues urgently.
### Ensure Allergy Protocol is Followed
Ensure allergy protocol is followed, including clear communication with guests and BOH teams.
### Oversee Responsible Alcohol Service
Oversee responsible alcohol service and enforce ID verification standards.
### Support Safe Cash-Handling
Support safe cash-handling, including drawers, deposits, logs, and variance reporting.
### Monitor Dining Room, Restrooms, Host Areas, and Service Stations
Monitor dining room, restrooms, host areas, and service stations for cleanliness and readiness.
### Respond Promptly to Facilities Issues, Emergencies, or Guest Incidents
Respond promptly to facilities issues, emergencies, or guest incidents.
Financial Discipline -------------------
### Manage In-Shift Labor
Manage in-shift labor to plan through smart deployment and proactive adjustments.
### Support Cash Management Accuracy
Support cash management accuracy: reconcile drawers, prepare deposits, and investigate variances.
### Monitor Inventory Levels, Portioning, Waste, and Product Usage
Monitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns.
Working Conditions & Physical Requirements -----------------------------------------
### Stand/Walk for Extended Periods
Stand/walk for extended periods (up to 8 hours).
### Perform Tasks Requiring Mobility, Bending, and Reaching
Perform tasks requiring mobility, bending, and reaching.
### Lift/Carry Up to 15 Lbs. Regularly and Up to 30 Lbs. Occasionally
Lift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally.
### Engage in Constant Communication with Guests and Team
Engage in constant communication with guests and team; manual dexterity required.
### Work in a Fast-Paced Environment
Work in a fast-paced environment with variable temperatures and cleaning agents.
### Slip-Resistant Footwear Required
Slip-resistant footwear required.
In Return, We Offer You -------------------------
### Competitive Hourly Pay with Opportunities for Growth
Competitive hourly pay with opportunities for growth.
### Eligible Health & Wellness Benefits (for qualifying roles)
Eligible health & wellness benefits (for qualifying roles).
### Employee Dining and Partner Discounts
Employee dining and partner discounts.
### Clear Path to Assistant General Manager and Beyond
Clear path to Assistant General Manager and beyond.
Equal Opportunity Employer ---------------------------
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program.
Requirements -------------
### 1+ Year of Restaurant Supervision Experience and 1+ Year in Fast Casual or Full-Service Restaurants
1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants.
### Ability to Lead a Team During High-Volume Periods; Strong Communication Skills
Ability to lead a team during high-volume periods; strong communication skills.
### Knowledge of Service Standards, Sanitation/Health Codes, and Responsible Alcohol Service
Knowledge of service standards, sanitation/health codes, and responsible alcohol service.
### Proven Ability to Coach, Train, and Evaluate Team Members Fairly
Proven ability to coach, train, and evaluate team members fairly.
### Basic P&L Literacy Regarding Labor, Cash Handling, and Inventory
Basic P&L literacy regarding labor, cash handling, and inventory.
### Ability to Use POS Systems, Scheduling Tools, and Google Workspace
Ability to use POS systems, scheduling tools, and Google Workspace.
### Availability on Nights, Weekends, and Holidays
Availability on nights, weekends, and holidays.