We are seeking an experienced, highly organized, and detail-oriented Restoration Coordinator to join our growing restoration department.
We are looking for someone who has previous experience in the restoration industry, understands insurance restoration processes, is familiar with industry software programs, and has excellent administrative and office management skills.
The ideal candidate is a self-starter who can confidently manage multiple restoration projects, stay on top of deadlines, communicate effectively, and help keep our restoration department operating efficiently.
Key Responsibilities
- Coordinate water, fire, and mold restoration projects from beginning to completion.
- Manage restoration job files, including documentation, photographs, estimates, authorizations, and insurance paperwork.
- Communicate with insurance adjusters, customers, contractors, and property managers.
- Utilize restoration software and insurance vendor programs to manage assignments, upload documentation, and track job progress.
- Schedule inspections, mitigation services, equipment pickups, and follow-up appointments.
- Monitor insurance approvals, outstanding estimates, and project deadlines.
- Maintain accurate records and ensure all required documentation is submitted on time.
- Follow up on outstanding invoices, payments, and insurance claims.
- Assist restoration managers and field technicians with scheduling, job updates, and daily coordination.
- Ensure customers receive consistent communication throughout the restoration process.
- Identify potential issues before they become problems and take initiative to resolve them.
Experience & Qualifications
- Previous restoration industry experience strongly preferred, especially in water damage, fire damage, mold remediation, or insurance restoration.
- Experience with Xactimate, XactAnalysis, Contractor Connection, and other insurance vendor programs is highly desirable.
- Understanding of insurance claims, mitigation processes, job documentation, and restoration billing.
- Strong computer skills, including Microsoft Office, Excel, Outlook, and general office software.
- Experience managing multiple projects and maintaining organized job files.
- Excellent written and verbal communication skills.
- Strong customer service skills and professional phone etiquette.
- Ability to prioritize responsibilities and meet deadlines.
- Experience with accounts receivable, invoicing, and administrative follow-up is a plus.
What We Value in an Employee
We want someone who is:
- Experienced: Understands the restoration industry and can confidently navigate restoration software and insurance programs.
- Independent: Able to complete responsibilities without constant reminders or supervision.
- Organized: Keeps track of every job, deadline, document, and follow-up.
- Accountable: Takes ownership of their responsibilities and follows through.
- Proactive: Stays ahead of tasks rather than waiting to be told what to do.
- Dependable: Someone our management team and field technicians can rely on.
- Professional: Represents our company with excellent customer service and communication.
- Team-oriented: Willing to work alongside management, office staff, and field technicians to keep operations running smoothly.
Our Expectations
This is more than a basic administrative or receptionist position.
We need someone who understands how a restoration company operates and can help manage the day-to-day coordination of our restoration projects.
We are looking for an individual who can take initiative, manage insurance-related paperwork and software programs, maintain organized job files, and ensure projects continue moving forward without unnecessary delays.
Our ideal candidate will help take responsibilities off management’s plate by independently handling their assigned duties and communicating important updates.
We are looking for a long-term employee who takes pride in their work, values accountability, and wants to grow with our company.