Restoration Office/Operations Manager

Irvine

Irvine, California
7 days ago

$60,000–$75,000 Per Year

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Skills

Administrative Skillsunmatched
Analysis Skillsunmatched
Asset Managementunmatched
Best Practicesunmatched
Budgetingunmatched
Business Developmentunmatched
Business Processesunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Forecastingunmatched
Health Insuranceunmatched
Industry Standardsunmatched
Leadershipunmatched
License Managementunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
Operational Auditunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operationsunmatched
Operations Managementunmatched
Operations Planningunmatched
Order Managementunmatched
Organizational Psychologyunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Process Managementunmatched
Procurement Planningunmatched
Production Controlunmatched
Production Managementunmatched
Quality Metricsunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Regulatory Requirementsunmatched
Safety Processunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Supplier Relationship Management (SRM)unmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Vendor/Supplier Relationsunmatched
Vendor/Supplier Selectionunmatched
Writing Skillsunmatched

Description

Replies within 24 hours

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Free food & snacks
Free uniforms
Parental leave
Training & development
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts

Position Overview

This is a high impact position within our business, we are seeking a person that has the technical and business experience and will thrive in the culture of our organization. The Operations Manager is responsible to implement the process improvement and practices across the organization as well as ensuring company policies, industry standards, compliance and regulatory requirements are followed. The Office/Operations Manager supervises the Administrative Team and ensures operational KPIs, financial and customer experience standards are met. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during business. The Office/Operations Manager leads and motivates the Admin team, finding ways to increase quality of customer experience and implement best practices across all levels.

Job Responsibilities

Responsible for the production, procurement, and planning of daily operations
Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain legally compliant
Participates with owner in development of operational and business strategies, supporting the Owner’s vision and process ideals
Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions and support, and standard operating procedures.
Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues
Supervises production staff members, estimators and claims coordinators
Influences selection of vendors and manages ongoing vendor relationships
Approves expenses and purchases of direct reports
Communicating process changes to relevant parties to ensure a successful business
Ensuring that health and safety regulations are followed
Improve operational management systems and processes and provides training for new initiatives and technology launches
Manages the growth and success of the team, providing guidance to employees
Managing internal assets of the company such as equipment, materials and supplies
Monitors KPIs- production quality standards and ensures process safety standards are met
Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
Reviewing workloads and manpower to ensure targets are met. May recruit, train and supervise staff

Job Requirements

Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations and successfully apply and provide support in efforts to comply with regulations and process improvement initiatives
Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing
Valid driver's license and a satisfactory driving record
Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint
Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations
3-5 years experience as a sales or service manager or corporate support function preferred
Ability to work closely with, influence, and hold senior leaders accountable to resolving issues or capitalizing on opportunities
Ability to engage and motivate others to drive results
Ability to manage time and workload effectively
Ability to work in a team environment
Excellent problem solving and communication skills, written and verbal
Experience budgeting and forecasting
Experience in Negotiating with suppliers/sub-contractors/vendors
Familiarity with business and financial principles
Knowledge of organizational improvement and operations management
Strong Leadership- Proven ability and work experience as Operations Manager or similar role
Outstanding organizational skills
Understanding of consumer psychology, organizational behavior and knowledge of the restoration industry

Compensation: $60,000.00 - $75,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Numbers & Facts

Location	Irvine, California
Salary	$60,000–$75,000 Per Year

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