Restoration Operations Manager

Location: Elkhart / South Bend, IN
Salary: Starting at $80,000 annually
Industry: Property Restoration & Construction
Employment Type: Full-Time | On-Site & Field-Based

Lead Operations. Build a Team. Grow a Restoration Business.

Are you an experienced restoration or construction professional ready to take the next step into operational leadership?

We are seeking a hands-on Restoration Operations Manager to oversee daily operations, manage reconstruction projects, support mitigation services, and help grow an established property restoration business serving the Elkhart and South Bend, Indiana markets.

This is an opportunity for someone who enjoys being in the field, leading people, solving problems, and building something meaningful. You'll have the support of an established, successful restoration organization while taking ownership of the growth and performance of your territory.

This is not a desk-based management position. We're looking for a driven leader who is equally comfortable managing a reconstruction project, supporting a mitigation crew, meeting with customers, and identifying opportunities to grow the business.

What You'll Do

• Oversee daily restoration operations across reconstruction and emergency mitigation services.
• Manage reconstruction projects from initial assessment through completion, ensuring quality, timelines, budgets, and customer satisfaction.
• Coordinate subcontractors, field crews, materials, schedules, and project resources.
• Provide hands-on field support to mitigation teams when necessary.
• Monitor project profitability, job costing, estimates, and operational performance.
• Develop and improve processes that create accountability, efficiency, and consistent service delivery.
• Build relationships with insurance professionals, customers, subcontractors, and community partners.
• Support business development efforts and identify opportunities to grow the territory.
• Train, mentor, and lead team members while maintaining high standards of workmanship and customer care.
• Ensure compliance with insurance carrier requirements, documentation standards, and company procedures.
• Oversee equipment, vehicles, supplies, and job-site quality.
• Participate in the on-call rotation as required.

What We're Looking For

• Experience in property restoration, reconstruction project management, residential construction, or a closely related field.
• Strong understanding of construction project execution, scheduling, subcontractor management, and job costing.
• Restoration industry experience strongly preferred, including familiarity with water, fire, or storm damage restoration.
• Demonstrated ability to independently manage construction or reconstruction projects.
• Leadership potential, strong initiative, and a desire to grow into broader operational responsibility.
• Ability to balance hands-on fieldwork with planning, customer communication, and business management.
• Strong organizational skills, attention to detail, and financial accountability.
• Commitment to integrity, quality workmanship, and exceptional customer service.
• Willingness to take ownership of challenges and work alongside the team.

Candidates currently working as Restoration Project Managers, Reconstruction Project Managers, Senior Project Managers, or Construction Managers who are ready for increased leadership responsibility are encouraged to apply.

Why This Opportunity?

• Starting salary of $80,000 annually.
• Opportunity to lead and grow an established restoration territory.
• Support from an experienced, successful restoration organization.
• Meaningful influence over operational processes, team development, and business growth.
• Long-term career advancement as the territory expands.
• A hands-on leadership role where your contributions directly impact the business.

Work Location

This position serves the Elkhart, South Bend, and surrounding Northern Indiana territory.

The office is currently operating from Warsaw, Indiana with plans to relocate to the Elkhart area in spring or summer 2027. Candidates must be comfortable commuting to Warsaw during the transition and working throughout the service territory.

If you're an experienced restoration or construction professional who wants more than simply managing projects—and you're ready to help build and lead a growing operation—we'd love to connect with you.