Restoration Programs Manager, Xactimate & Field Execution

Own the program. Elevate the standard. Grow the market.

Picture your first 90 days: you blueprint a scheduling and dispatch rhythm that eliminates downtime, coach PMs through complex scopes, tune Xactimate estimates for precision and profit, and lock in a playbook that scales across water, fire, mold, and environmental work. Along the way, your relationships with adjusters and commercial clients open doors—perhaps powered by the book of business you already carry.

Mission

Build a safe, compliant, and profitable restoration operation that delivers exceptional outcomes on every project and sets a benchmark for IICRC‑aligned quality.

Core Responsibilities

• Operational command of restoration services—directing daily field work and enforcing SOPs and IICRC standards.
• Financial stewardship—own budgets, margins, and forecasting; review and optimize Xactimate estimates; close projects with clean documentation.
• Risk and quality—run QA/QC on complex or high‑risk jobs; troubleshoot escalations with adjusters, clients, subs, or technical constraints.
• Environmental excellence (a major differentiator)—asbestos/lead compliance, IAQ controls, hazardous waste and containment, PPE programs, and safety training.
• People and culture—mentor PMs, coordinators, and techs; build certification pathways; reward accountability and teamwork.
• Growth partnership—collaborate with ownership on strategy, staffing, market trends, and reports; expand revenue via strategic partnerships and market penetration.
• Throughput—optimize scheduling, dispatch, resource allocation, and job flow to remove bottlenecks.

Compensation & Benefits

• Salary: $80,000 – $120,000
• Medical, dental, vision contributions
• 401(k) with company match
• PTO increases with tenure
• Paid continuing education and certifications
• Performance‑based bonuses tied to profitability and operational KPIs

Plus:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Profile We’re Seeking

• 7+ years restoration industry experience with leadership responsibilities
• Multiple IICRC certifications (WRT, ASD, FSRT, AMRT, OCT, CCT, etc.)
• Strong Xactimate experience; Xactimate Level 1–3 certification preferred
• Proven ability to manage profitable restoration jobs and optimize margins
• Experience overseeing complex or multi‑market restoration operations
• Strong understanding of insurance processes, adjuster communication, and job documentation
• Valid driver’s license; ability to pass background and drug screening.

Strengths That Set You Apart

• Leadership / People Management
• Labor Management Systems Knowledge
• Supervisory Experience
• Production Optimization
• Recruiting
• Coaching and Mentoring Experience
• Operational Metrics & KPI Management
• Operational Risk Management
• Production Planning & Scheduling
• Supply Chain Management
• Scheduling Experience
• High-level Operations Analysis
• IICRC Certifications
• Xactimate

Join us as a Restoration Operations Manager where your leadership will make a tangible difference! We’re committed to empowering our team members through ongoing development opportunities, supportive work culture, and a focus on excellence in every project we undertake.