Job Description
The ReStore Assistant Manager helps lead staff and volunteers and coordinate daily store operations, including staffing, opening and closing, cash handling, and maintaining a safe, organized, and welcoming environment. This role requires a proactive, self-motivated individual who works independently, solves problems, and takes ownership of operational needs. The ReStore Assistant Manager develops and documents processes that improve consistency, efficiency, and accountability. This is a hands-on leadership position requiring flexibility and a willingness to assist with sales-floor activities and physical store operations, including evenings and weekends as needed.
Responsibilities
- Direct, Delegate, train and coach staff.
- Conduct one on one meetings and larger group staff meetings as necessary.
- Directo volunteer groups with varying experience and abilities.
- Foster a positive, productive and inclusive working environment.
- Participate in the disciplinary process for staff when necessary.
- Greet customers warmly and assist them throughout the purchasing process.
- Maintain a professional, friendly, and helpful attitude at all times.
- Answer questions about products, store policies, and Habitat for Humanity ReStore.
- Support a positive shopping experience that reflects Habitat for Humanity's mission.
- Model customer service best practices for other staff to follow.
- Create a welcoming and inclusive environment for customers and team members.
- Assist customers in locating merchandise and making purchasing decisions.
- Help maintain organized, clean, and well stocked sales floor areas.
- Assist with loading customer purchases when appropriate and within personal safety limits.
- Coordinate receiving, pricing, merchandising, sales and store organization.
- Assist in developing store goals and monitoring operations to achieve goals.
- Monitor inventory of purchased product and supplies, ordering as needed.
- Complete opening and closing procedures as assigned.
- Operate the Point of Sales system, reconcile registers, and follow established cash-handling, deposits and banking procedures.
- Assist in developing and maintaining operating policies and procedures.
- Create documentation checklists and training materials to promote consistent practices, clear expectations and efficient operations.
- Promote and maintain safe work practices for staff and volunteers.
- Oversee safety for vehicles, materials and the facility.
- Ensure compliance with established safety procedures.
Qualifications
- Able to adapt to a dynamic environment with unexpected changes to priorities.
- Self-motivated dependable and able to work independently.
- Excellent organizational skills and ability to prioritize multiple responsibilities.
- Ability to manage and motivate a team with diverse background and experience
- Proficient in Outlook, Microsoft suite with ability to learn the POS system.
- Experience in retail management, operations or related supervisory role.
- Strong communication and interpersonal skills.
- Commitment to the mission of Habitat for Humanity.
- Critical thinking, problem solving and decision-making skills.
- Strong customer services skills and a positive solution-oriented attitude.
- Ability to constructively provide and receive direction, coaching and feedback.
Compensation:
$23.50 per hour
A rate of $24.50 will be offered to bilingual (fluent in both Spanish and English languages) applicants.
#LI-aff
How to Apply
Interested candidates should speak with Itzel Aranda at the ReStore, or submit a resume and cover letter to [email protected]. Please include "ReStore Assistant Manager" in the subject line.