Restore Associate/ Manager in Training

Job Description

The ReStore Associate / Manager in Training (MIT) plays a dual role within our retail operations. In addition to performing daily floor, customer service, and donation-processing tasks, this individual participates in an accelerated management development pathway.

Under the direct mentorship of the ReStore Manager, the Manager in Training will develop the operational, leadership, merchandising, and financial management skills necessary to transition into a full management role.

Responsibilities

Daily Store & Retail Operations

Perform opening and closing procedures, including cash drawer reconciliation, register setup, alarm protocols, and facility walkthroughs.

Operate the Point of Sale (POS) system efficiently, processing customer purchases, returns, and donations accurately.

Provide exceptional customer service, answering inquiries about merchandise, pricing, and Habitat's mission.

Maintain high standards of store cleanliness, safety, organization, and visual merchandising.

Donation Receiving, Processing & Merchandising

Assist with receiving donations at the loading dock/intake bay; evaluate items based on ReStore donation acceptance criteria.

Test, clean, repair (when applicable), and price incoming merchandise in accordance with store pricing guidelines. Stage and merchandise items on the sales floor to maximize sales velocity and maintain safe walkways. Monitor slow-moving inventory and execute markdown and rotation schedules.

Supervisory & Leadership Training (Progressive Responsibilities)

Supervise, train, and encourage daily store volunteers, community service workers, and floor staff.

Learn and assist with staff scheduling, workflow delegation, and floor coverage management.

Act as the Manager on Duty (MOD) during scheduled shifts, resolving customer or donor concerns with poise and sound judgment.

Participate in weekly management reviews covering sales KPIs, labor efficiency, donation intake metrics, and salvage rates.

Safety, Compliance & Facilities

Enforce workplace safety protocols, proper lifting techniques, and hazardous material disposal rules.

Safely operate material-handling equipment (pallet jacks, hand trucks, and forklifts, if certified).

Ensure dock areas and emergency exits remain clear and compliant with OSHA standards.

Mission Engagement

Act as a brand ambassador, educating shoppers, donors, and volunteers about how ReStore proceeds fund Habitat's mission to build safe, affordable housing in our community

Qualifications

Education: High school diploma, GED, or equivalent experience.

Experience: 1-3 years of experience in retail, customer service, warehouse, thrift/resale, or home improvement operations. Pay will be based on experience.

Leadership Potential: Demonstrated aptitude for team leadership, proactive communication, and problem-solving.

Technical Skills: Basic computer proficiency, experience with modern POS systems, and general retail math skills.

Interpersonal Skills: Positive attitude, conflict-resolution ability, and comfort working with diverse staff, volunteers, and donors.

Compensation:

$17.50 - $19.00 per hour

#LI-aff

How to Apply

Email resume to [email protected].