ReStore Associate

Job Description

Habitat for Humanity Portland Region's ReStore Associate is responsible for working with the store's team members and volunteers to manage all aspects of day-to-day retail operations as needed and directed by leadership. A typical shift involves loading and unloading vehicles, guiding volunteers, cashiering, and providing customer service. Store Associates are expected to perform all tasks safely, efficiently, and effectively, and to use polite and respectful communication with co-workers, volunteers, and customers. This position requires energy and motivation as well as a connection to the Habitat mission.

Responsibilities

• Customer service excellence, including greeting and assisting customers, loading and measuring items, answering questions, and cashiering.
• Greet donors, accept and inspect donations that meet our criteria, and decline those that do not.
• Guide volunteers to ensure they are supported in completing tasks assigned by team members.
• Process and price donations.
• Stock merchandise on the sales floor.
• Clean and organize the store, including receiving areas, break rooms, restrooms, and outdoor areas.
• Assist donation pick-up drivers with residential and business pickups as needed; this can be included in the team member's weekly schedule.
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Support other ReStore locations as needed.

Qualifications

• One year of customer service experience.
• Skill of working in a team with staff and volunteers, following the lead and direction of leadership.
• Ability and desire to maintain a clean and organized work environment.
• Time management skills, including managing donation flow urgency and timely arrival for shifts.
• Ability, or willingness to learn, to correctly and safely use tools and equipment, such as a forklift, pallet jack, and dolly.
• Knowledge of, and desire to follow, safety requirements as well as the ability to ensure that store team members do the same.
• Knowledge of, or willingness to learn, communication tools, such as telephone, email, and 2-way radio.
• Ability to adapt to a changing work environment, and learn new operations skills as the program develops.

Compensation:

$17.34/hour to $20.61/hour

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How to Apply

Please submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact [email protected].