Retail Associate

Retail Sales Associate

Dallas-Fort Worth International Airport

Flexible Schedules | Competitive Pay | Medical, Dental, Vision, 401(k), and More

Role Overview

At Paradies Lagardère, the leading airport retail operator in North America, the Sales Associate role is a frontline customer service position responsible for delivering exceptional guest experiences, driving sales, and maintaining a clean, organized, and high-performing retail environment across our Travel Essentials Shops at DFW Airport.

In this fast-paced airport environment, Sales Associates are expected to engage travelers quickly and meaningfully, provide knowledgeable product recommendations, and ensure every interaction reflects professionalism, urgency, and genuine hospitality. This role is essential in creating a seamless shopping experience for millions of travelers passing through one of the busiest airports in the world.

Sales Associates apply strong customer engagement, product knowledge, and operational discipline to support store performance while maintaining consistency in service, cleanliness, and presentation standards.

This role is ideal for individuals who thrive in high-volume environments, enjoy working with people from diverse backgrounds, and are motivated by sales, teamwork, and career growth opportunities.

Key Responsibilities

Customer Service & Hospitality

Provide first-class service to all internal and external customers in a high-traffic airport setting

Greet, assist, and thank every customer to ensure a positive and welcoming shopping experience

Anticipate customer needs and offer helpful recommendations based on store offerings

Maintain a friendly, professional, and energetic presence throughout every shift

Ensure each guest interaction reflects strong hospitality and service standards

Sales & Product Engagement

Drive sales through proactive customer engagement and effective communication

Maintain strong knowledge of current promotions, products, and store highlights

Assist customers in selecting travel essentials and impulse purchase items

Support store sales goals through consistent selling behavior and customer interaction

Deliver a fast, efficient checkout experience while maintaining accuracy

Store Operations & Execution

Maintain a clean, organized, and fully stocked sales floor at all times

Assist with inventory control, replenishment, and product rotation

Support merchandising standards and ensure proper product presentation

Perform general store maintenance tasks to ensure a safe and welcoming environment

Follow all operational procedures to support smooth daily store function

Teamwork & Performance Standards

Work collaboratively with team members and leadership to support store goals

Communicate effectively during shift changes and peak travel periods

Support a positive team environment focused on respect, reliability, and accountability

Assist in maintaining compliance with company policies and airport regulations

Perform additional duties as assigned

Qualifications

Previous retail or customer service experience preferred

Strong communication and interpersonal skills

Ability to thrive in a fast-paced, high-volume airport environment

Customer-first mindset with a strong focus on service and sales

Ability to stand for long periods and lift up to 40 pounds

Comfortable working with basic POS systems and technology

Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays

Must pass Federal Criminal History Record Check and company background screening

What We're Looking For

Strong work ethic and consistent reliability

Positive attitude with a passion for helping people

Ability to stay organized and perform under pressure

Team-oriented mindset with willingness to support others

Motivation to grow within a dynamic retail environment

Commitment to delivering excellent service, cleanliness, and operational excellence

Join our team at DFW Airport and be part of a fast-paced retail environment serving travelers from around the world. Build valuable customer service experience, grow your career with advancement opportunities, and work in a setting that values teamwork, recognition, and excellence.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves

the right to change the position description and to assign additional duties and responsibilities, as necessary. This position

description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

2849 PACES FERRY ROAD | OVERLOOK I, 4TH FLOOR | ATLANTA, GEORGIA 30339 |ph. 404.344.7905 | fax. 404.349.3226