Retail Associate

GENERAL SUMMARY

Under the direction of The Shop Manager, the Associate position is responsible for providing exceptional guest service for all current and prospective Members of The Bay Club Company and selling products to meet their current and future needs.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Provide exceptional guest service, greet Members and guests; understand and anticipate their needs.
• Assist with inventory control; including timely receipt of product and physical inventory audits.
• Assist with daily/weekly merchandising of window displays, nesting tables and mannequins to represent new inventory.
• Develop and maintain good relationships with the Corporate Retail team, Club Managers and Associates.
• Accountable for store opening and closing duties including cash management and sales reporting.
• Maintains a clean, functional and safe work environment.
• Represent the Club in a professional manner through image, dress, communication, and immediate follow through and response.
• Enforce the policies and procedures of The Bay Club Company.
• Supports The Bay Club Company marketing events as needed.
• MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Ability to meet sales goals through appropriate actions and behaviors while providing exceptional guest service.
• Ability to effectively present information and respond to questions from Club Managers, Associates, Members and the general public.
• Ability to read, analyze, and interpret directions provided by Club Management.
• Well organized and detail oriented.
• Computer proficiency preferred.

EXPERIENCE

• Minimum of two (2) year of experience in the hospitality industry or retail related position.
• On the job training will be provided for this position.
• A flexible schedule and the ability to work mornings, evenings, weekends and some holidays.

EDUCATION - Associates Degree or equivalent accredited degree or professional certification is preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as vendors and Members on a regular basis with contact in various forms such as in person, phone and email.
• Sitting and standing is as needed.
• Ability to lift and/or move up to 40 pounds while following Club issued safety standards.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$16.90 / hour

More Than a Job. A Place to Grow.

At The Bay Club Company, we believe your career should be more than a job. It should be an opportunity to grow, build meaningful connections, and be part of a healthy, active community.

Benefits & Perks

• Club Membership -- Enjoy complimentary access to Bay Club facilities and experience all that membership has to offer, from sports and fitness to family fun, recreation, and community.
• Competitive Compensation -- Competitive pay with opportunities to grow your earnings as you grow in your career.
• Paid Time Off* -- Time to recharge, spend time with the people you care about, and enjoy life outside of work.
• Health Insurance* -- Benefits designed to support your health and well-being.
• Employee Discounts -- Save on club services, programs, and amenities.
• Continuing Education -- Build your skills and knowledge through ongoing learning and development opportunities.
• Career Growth Opportunities -- Develop your skills, take on new challenges, and pursue opportunities to advance within Bay Club.
• Community Involvement -- Be part of a team that makes a positive impact in our clubs and communities.
• Benefits are available to eligible Full-Time associates. Full-Time status eligibility begins at an average of 25 hours worked per week.

LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.