Retail Associate

Retail Associate – Roles & Responsibilities

Position Title: Retail Associate

Department: Retail Operations

Reports To: Store Manager / Assistant Manager

Status: Part-Time or Full-Time, Non-Exempt

Core Purpose

To provide exceptional customer service while representing the Nine Line Apparel brand with integrity and enthusiasm. Retail Associates support daily store operations, drive sales through product knowledge and customer engagement, and ensure a clean, organized, and mission-aligned store environment.

Sales & Customer Experience

• Greet every customer with warmth and enthusiasm; embody Nine Line’s mission and brand values
  
  
• Actively engage in selling, upselling, and educating customers about products
  
  
• Maintain awareness of store promotions, product features, and new arrivals
  
  
• Support customer transactions efficiently using the POS system
  
  
• Assist with exchanges and returns per company policy
  
  
• Solicit customer feedback and communicate trends to leadership
  
  

Operational Excellence

• Follow all opening, closing, and cash handling procedures as assigned
  
  
• Maintain cleanliness, organization, and operational readiness throughout the store
  
  
• Assist in restocking, zoning, and organizing product displays
  
  
• Report low stock or product issues to store leadership promptly
  
  
• Support loss prevention standards through attentive floor presence and accuracy
  
  

Inventory & Merchandising

• Receive, unpack, and accurately tag inventory
  
  
• Help execute product placements and floor sets according to visual direction
  
  
• Monitor fitting rooms and assist with merchandising recovery
  
  
• Conduct size runs, re-zoning, and display upkeep throughout the day
  
  

Team Collaboration

• Support team members during high-traffic periods and events
  
  
• Participate in shift huddles, training sessions, and store meetings
  
  
• Offer constructive feedback and contribute to a positive team environment
  
  
• Assist in store events, promotions, and community outreach efforts
  
  

Position Scope

Retail Associates are frontline ambassadors of the Nine Line brand and mission. They are expected to deliver best-in-class service, uphold store standards, and adapt to the needs of a dynamic retail environment. Must be available to work weekends, holidays, and key promotional events.

Qualifications

• Prior retail or customer service experience preferred
  
  
• Strong communication and interpersonal skills
  
  
• Comfort with point-of-sale (POS) systems and technology
  
  
• Ability to lift 30 lbs and stand for extended periods