Retail Banking Coordinator

Are you someone who enjoys improving processes, supporting others, and helping operations run smoothly? As a Retail Operations Coordinator, you’ll play an important role in supporting the day-to-day operations of our Retail Banking team. You’ll serve as a go-to resource for branch associates, helping coordinate operational systems, cash management activities, ATM administration, training, workflows, and process improvements.

This role is a great fit for someone with banking experience who enjoys problem-solving, collaborating across teams, developing others, and finding better ways to get things done. You’ll help ensure our retail operations are efficient, accurate, and compliant while supporting the exceptional Gold Star experience we provide to both our customers and employees.

What You’ll Do

• Support and coordinate key retail banking systems and operations, including ATMs, cash management, teller systems, loan origination platforms, workflows, and employee access.
• Coordinate operational training, onboarding, procedures, and employee development resources to promote consistency and compliance across the Retail Banking team.
• Maintain and enhance operational processes, procedures, workflows, and resources while identifying opportunities for continuous improvement.
• Serve as a trusted resource for branch associates, business partners, and vendors by providing operational guidance and helping resolve issues.
• Monitor operational activities and support initiatives related to risk management, fraud prevention, compliance, and process improvement.
• Partner with teams across the Bank to support retail initiatives, strengthen operational effectiveness, and protect customer and Bank assets.
• Consistently provide Gold Star service in every internal and external interaction.

Additional Responsibilities

• Stay current on Bank policies, procedures, products, and operational changes.
• Participate in Bank training, promotional activities, and development opportunities.
• Serve as a resource for retail operational questions and technical support.
• Perform other duties as assigned.

What You’ll Bring

• High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Finance, Banking, or a related field preferred.
• At least three years of banking experience, with retail banking, branch operations, or deposit operations experience preferred.
• Strong verbal and written communication skills with the ability to explain information clearly and effectively.
• Strong problem-solving, organizational, and collaboration skills.
• Proficiency with Microsoft Office and the ability to effectively learn and navigate financial software systems.
• Valid driver’s license, satisfactory driving record, and reliable transportation for travel between Bank locations.

Equal Opportunity Employer/Veterans/Disabled