Retail Cashier

Reports to Manager

Shift: Varies

FLSA: Non-Exempt

Position Summary

Exciting news! We are thrilled to announce that we are opening a brand-new store in Cathedral City. The primary responsibility for all positions with Ace Hardware Cathedral City is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.

Essential Duties and Responsibilities

Provide prompt and courteous customer service.

 Precisely and accurately handle money, checks, and other types of payment received for

product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.

 Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.

 Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies

 Be knowledgeable and actively participate in all sales promotions and other campaigns.

 Practice suggestive selling and build customer relations.

 Be aware of sales goals and performance against those goals.

 Review and adhere to all city, county, state, and federal laws affecting store operations.

 Maintain a neat personal appearance and wear company uniform and nametag at all times.

 Address customer complaints in a positive manner. Document complaints for follow up by

Store Manager when necessary.

 Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.

 Face front and dust merchandise near register area.

 Follow company policies and procedures for all transactions.  

 Engages the customer to ensure that they are receiving all the benefits of being an ACE

Rewards member and actively seeking participation from them. 

 Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.

Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned

 Participate in all store sales building, customer service, and team-building activities.

 Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

 Live and exemplify Ace Hardware Cathedral City’s Core Values

Required Knowledge Skills and Abilities

 Cashier experience in a similar position or proficiency in a similar task

 Exceptional customer service skills & the ability to help maintain a customer focused culture

 Ability to use a cash register (point of sale or POS system), computer, telephone, and

other equipment as needed

 Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.

 A continuous pattern of regular and prompt attendance is required.

 Must be able to work a flexible schedule of nights, days, weekends, and holidays

 Bilingual (Spanish) verbal and written communication skills highly desired.

Must be legally authorized to work in the United States

Physical Requirements

The minimum physical requirements for this position include:

 Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

 Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions. While performing the duties of this job,

the associate occasionally works near moving mechanical parts. The associate

may work near outside weather conditions. The noise level in the work

environment is usually moderate.

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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